Responsible for event creation, maintenance, report creation and execution in ticketing system. Manage multiple projects, including but not limited to season ticket renewal, season ticketprinting, invoicing, and single ticket on-sale events. Act as a liaison to a host of Tickets.com departments, including call centers and web operations. Work with other departments in rollout of new products for clients, including MyProVenue and CrowdConnect. Consults with users and provides intellectual… Show more Responsible for event creation, maintenance, report creation and execution in ticketing system. Manage multiple projects, including but not limited to season ticket renewal, season ticketprinting, invoicing, and single ticket on-sale events. Act as a liaison to a host of Tickets.com departments, including call centers and web operations. Work with other departments in rollout of new products for clients, including MyProVenue and CrowdConnect. Consults with users and provides intellectual information regarding the ProVenue application. Performs systems tests, analysis, and configuration to ensure system is in excellent running order. Responsible for setup, internal communication, testing, and monitoring of client onsales. Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases. Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.Provide client support while events are on sale and at performance times. Show less

Responsible for all ticket sales during the annual State Fair as well concert ticket sales during the Fair and year-round events held at the WSFP. Plans and executes the fulfillment of all ticket orders and the collecting and balancing of all monies from ticket sales at WSFP. Responsible for ticket sales online, in advance and on-site for various shows and events, including, State Fair, all ticketed Exposition Center events, Harvest Fair, auto races and any other ticketed event throughout the… Show more Responsible for all ticket sales during the annual State Fair as well concert ticket sales during the Fair and year-round events held at the WSFP. Plans and executes the fulfillment of all ticket orders and the collecting and balancing of all monies from ticket sales at WSFP. Responsible for ticket sales online, in advance and on-site for various shows and events, including, State Fair, all ticketed Exposition Center events, Harvest Fair, auto races and any other ticketed event throughout the Fair Park. Works with Event Managers, as well as other Fair Departments (marketing, entertainment, agriculture, public relations, exhibitor and vendor services, finance and volunteers) to fulfill the needs of the Fair Park. Supports the day-to-day operation of the Admissions Department by assisting the Director of Admissions and Admissions Manager with various projects related to ticketing/reporting. Show less

Ensures escalated customer service issues are efficiently resolved (via emails, chats, phones, and ticket windows). Assists with daily single game ticket batch printing and processing single game promotional tickets. Supports ticketing services group with ticketing software projects, including testing to ensure functionality. Responsible for being familiar with all ticket promotions, policies, sales and service procedures to provide support to the seasonal ticket office staff. Responsible for… Show more Ensures escalated customer service issues are efficiently resolved (via emails, chats, phones, and ticket windows). Assists with daily single game ticket batch printing and processing single game promotional tickets. Supports ticketing services group with ticketing software projects, including testing to ensure functionality. Responsible for being familiar with all ticket promotions, policies, sales and service procedures to provide support to the seasonal ticket office staff. Responsible for closing the ticket office, which includes cashing out window staff and ensuring balancing accuracy for both cash and vouchers Show less

Responsible for ensuring season, group, and mail orders are processed and distributed accurately and by communicated department deadlines and timelines. Responsible for daily cash and coupon auditing of mail fulfillment team. Participate in daily ticket office briefings, as well as communicate with all seasonal and lead ticket staff on daily activities and deadlines. Work short periods of time in the phone center and ticket windows to stay current with ticket promotions and focus on providing… Show more Responsible for ensuring season, group, and mail orders are processed and distributed accurately and by communicated department deadlines and timelines. Responsible for daily cash and coupon auditing of mail fulfillment team. Participate in daily ticket office briefings, as well as communicate with all seasonal and lead ticket staff on daily activities and deadlines. Work short periods of time in the phone center and ticket windows to stay current with ticket promotions and focus on providing superior customer service Show less

Responsible for assisting with gameday ticket operations and customer service requirements within the Chicago Bears Ticket Sales & Service department. Job entails working closely with Senior Director of Ticket Sales & Service, Ticket Sales & Service Manager, and Ticket Operations Manager to assist with the execution of various initiatives.

Support and oversee ticket window sellers, which requires: answering questions, trouble shooting problems, and ensuring banks are accurate and balanced. Receive and process payment transactions and ensure the accuracy of daily payment report. Assist account executives with customer service, will call requests, processing payments, sending tickets, processing of urgent orders and resolving of pressing issues. Process individual and group ticket orders through ProVenue ticketing system.

Drove sales through proper merchandising and overall presentation throughout the store. Processed and provided direction related to weekly merchandise shipments. Maintained stock levels in upstock/backstock.

Utilized Pro Venue ticketing system to process single and multiple game ticket sales requests and exchanges for all games, events, and parking at Miller Park. Provided customer service related to ticket operations including ticket exchanges, upgrades, special promotions, season ticket holder issues, and dispute resolution.

Directly assisted the Manager of Sales in general ticket operations, including maintaining databases, developing sales leads through cold calling, selling group and season ticket packages, and providing customer service. Provided support related to ticket sales and game operations, including game day ticket sales, will-call tickets, dispute resolution, and customer service at all home games.

Prepared for and executed game day operations, including pregame activities, in-game entertainment, and customer service at all home games. Assisted front office staff with marketing and administrative tasks. Professionally represented the organization at promotional events.