To ensure that arrears levels, rental asset write offs and bad debt levels for the store are managed to plan. The role is also responsible for reporting and compliance with company and legal requirements and providing assistance with customer deliveries.

Ensuring that all calls, faxes and emails are dealt with in an appropriate and timely manner and with relevant expertise also that customer calls are given first priority over all other tasks.Resolving customer queries and complaints maturely and professionally, maintaining a professional and objective approach when negotiating with internal and external clients to resolve consumer issues.• Maintaining a good telephone manner at all times.• Help Cover… Show more Ensuring that all calls, faxes and emails are dealt with in an appropriate and timely manner and with relevant expertise also that customer calls are given first priority over all other tasks.Resolving customer queries and complaints maturely and professionally, maintaining a professional and objective approach when negotiating with internal and external clients to resolve consumer issues.• Maintaining a good telephone manner at all times.• Help Cover Reception and provide data entry support to the Internal Sales team when requested.• Following appropriate warranty procedures to resolve warranty claims (3rd party repairs,replacement, testing etc.)• Provide excellent standard of customer service.• Processing repair claims for appliances.• Ensuring the correct data is obtained from the customer.• Ensuring all registers and necessary forms are correctly and fully filled out.• Customer satisfaction and solution focus (reducing customer escalations)• Good communication, negotiation, organizing and time-management skills• Good computer skills and ability to use various PC applications• Ability to handle repetition of technical issues• Mature and professional phone etiquette• Resourceful – able to problem solve• Excellent interpersonal skills Show less

The delivery, installation and disconnection of rental goods for Radio Rental customers. The Field Rep provides high levels of customer service, demonstrates excellent product knowledge and ensures compliance with legal and company requirements. The role is also responsible for managing and maintaining stock and a company vehicle and for assisting with non-paying customers.

To ensure that arrears levels, rental asset write offs and bad debt levels for the store are managed to plan. The role is also responsible for reporting and compliance with company and legal requirements and providing assistance with customer deliveries.