Daniel Bishop Email & Phone Number

Nashville, Tennessee, United States

Manage, coach, mentor, and motivate team members to meet and exceed performance expectations through sharing wins and successes, fostering open dialogue, positively inspiring responsibility and teamworkEnsure Supervisors and Agents are provided proper training and development to achieve optimum performanceLeverage knowledge of practices, trends and competition to identify and recommend operational/procedural enhancements which drives performance achievementIn partnership with the Senior Management, sets clear objectives and measures for team, designs feedback loops, oversees the implementation of process improvementsEnsure that Supervisors are communicating goals and actively participating in the creation and recommendation of initiatives/actions to drive performanceOversee metrics and data analysis, help to streamline processes and software enhancementsDelivery of fanatical customer service and demonstrate company values throughout all interactions with internal and external customersDirectly with Supervisors, monitor team results, implement correct actions that address sub-par performance, prepare and present weekly/monthly reports and summaries for Senior ManagementProactively inform Senior Management of issues which require immediate attention and provide recommendations for effective issue resolution strategiesManage execution of proper staffing levels including involvement with recruiting and selection process for new talent, networking within the industry to identify and refer potential candidates for employment, and driving external referralsManage Supervisor(s) in a manner to encourage success, including completing performance evaluations and continually mentoring on performance expectations and skill builds needed for next level of performance

Nashville, Tennessee

Drive results based on understanding of company and department quality and revenue goals through targeted employee specific coaching and development while maintaining the overall integrity of the verification processDevelop, test and implement new department protocols that increase revenue while minimizing risk to drive results Inspect, perform, maintain and provide timely coaching and feedback on quality of compliance and control audit opportunities Foster strong partnerships with internal stakeholders and customers

Fishers, Indiana

Resolve complaints while maintaining the protection of company assetsAddress and answer all complaints from outside agencies (BBB, IURC, FCC and AG) within mandated time frames to ensure company remains in complianceInvestigate all research requests and respond to customer with resolution in a timely mannerResponsible for producing weekly newsletter for call center (Virtual Connection)Import and maintain information for in-house search engine/reference tool (CASPER)Process all Front Counter and Out Sourced monetary adjustments within a 48 hour time frameResponsible for the handling of all municipal accountsSupply senior leadership with a root cause analysis of specific complaints in order to narrow down the cause and opportunities for improved processes including call monitoring for coaching opportunities and call driversCultivated partnership with leadership team which helped in timely resolution of difficult customer issues.Assisted in training of ECC team by sharing information learned while taking leadership courses

Provided detailed information on resort locations, amenities, and nearby attractionsEducated member base on owner terms and vacation logisticsOffered members comparable vacation opportunities when original selection was not availableInformed and encouraged additional services offered by company not currently being utilized by members

Assisted the store manager in increasing sales generationPlanned and implemented merchandising strategies for multiple departmentsModified store presentations to positively impact sales and profitabilityFacilitated the process of interviewing and hiring new employeesTrained associates in product knowledge, customer service, and selling skills

Completed inventory replenishment promptly and accuratelyAided and participated in periodic inventory inspectionsManaged and balanced all operating cash registers on a recurring basisAssisted store manager in personnel managementExecuted the training and development of sales associates

Accounting

High School Diploma, General Studies