Daniel Bishop Email & Phone Number

Loveland, Colorado

dentify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions • Handle all level of incoming technical and customer support questions from internal and external customers providing prompt, accurate answers• Provide efficient, technical trouble shooting support on testing systems and Hach chemistry methods• Fluent on all of technical support business systems and procedures• Responsible for contributing development of Technical Support Knowledge Base• Relay pertinent product information from customers to company so the company can continue to improve its products and services• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement• Identify sales opportunities, and understanding the industries, vertical markets and products and submitting leads to drive appropriate up-sell and cross-sell opportunities to the customer• Provide marketing literature and specification sheets to customers, and keep up-to-date knowledge of the industry as well as the competitive posture of the company• Establish a long-term customer relationship with thorough follow-up and contact • Thorough understanding of customers business requirements and position Hach’s solutions to real business needs• Possess the ability and the daily discipline necessary to focus on key functions and activities• Provide mentorship and exhibit ‘role model’ behaviors for TCS and CSRs where appropriate

Monitored and maintained chemical concentrations in electroplating baths using ion chromatography, cyclic voltammetry, spectroscopy, and titration.