Daniel B. Email & Phone Number

Norfolk, Va, Us

Jessup, Md

- Provided daily support for government contracts onsite at our facility. Work includes providing support for any critical issues during the working day, including but not limited to: installing and maintaining computer hardware and software, printers / scanners, network connectivity, and rapid response to critical issues affecting production. - First contact on new projects including planning, creation and maintaining the environment from beginning to end of the project. (Physical server planning / VM creation, networking in air gapped environment, software requirements, etc.)- Escalate technical issues as required, based upon access restrictions for environments. - Non-government projects were supported onsite as well, including maintaining server software (Linux and Microsoft Windows), network switches, software deployments and installations / upgrades, and security assessments of the computer systems in use.- Daily SCRUM meeting to determine if there are any issues needing assistance from other team members or to assist other team members in their issues. - Ticket creation and resolution in a timely manner in ServiceNow.

Mclean, Virginia, United States

- Provided daily break/fix calls in the Northern Virginia area. Worked on multiple products including VNX, VMAX, Centera, Atmos, Avamar, Symmetrix, VxRail, Unity, Isilon, ECS and CLARiiON. - Conducted installation of technical solutions following predefined procedures and tasks in everyday activities.- Escalate technical issues to more senior level technical specialists and provide support on more complex deployments.- Perform troubleshooting, parts replacement, system upgrades and deployments.- Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.- Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, and the return of all items that were delivered to the customer, in a timely manner.