Dan Black Email & Phone Number

Rochester, New York, United States

At Mastodon Design, I am responsible for the assembly and performance of several product lines. I provide discovery and data collection for engineers and managers, and assist the factory with various short and long-term projects to support quality control. My primary responsibilities include assembly, disassembly, and troubleshooting. Additionally, I conduct high-level technical analysis of individual parts and perform final product performance analysis.

Rochester, New York, United States

Responsible for the leadership and operational performance of the furniture department, including sales, customer service, merchandising, assembly, safety, and presentation standards.Provide work direction, coaching related to the sales process, merchandising, new information, finance options, and assembly.Provide feedback to store leadership. Assist customers with information, selection, and purchase.Manage customer deposits and orders. Maintain inventory, cycle counts, in an effort to maximize sales and inventory turn.Identify display needs, assembly, maintenance of displays, use of tools, and communicate to manufacturer as needed.Serve as the Manager on Duty role as needed. Provide leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drive the customer experience and ensure resolution of customer issues.

Rochester, New York, United States

Pittsford, New York, United States

Resolved internal and external escalations related to product, service or policiesSupervised 4-30+ customer service employees to ensure adherence to performance and policiesCreated exclusive detailed reports to monitor and report performance on a multi-skill call center team