Field Operations Supervisor
Smarthouse Plumbing Solutions
Melbourne, Australia
Predominantly in the gas appliance service area my role includes taking care of a small team of 6 field technicians. Problem solving, liaising with team members, office staff and the managing director in daily duties. Attending to problem jobs that maybe causing other technicians and customers large ongoing problems. Writing, producing and testing field procedures for technicians to follow. Creating field based communication sheets/ tablet forms for field technicians to complete in order to ensure paperwork and job information is complete.