• Lead technical resource for major projects including enterprise design and implementation• Tier 3 escalation point for non-infrastructure related issues for clinical and non-clinical systems• Troubleshooting HL7 messaging between systems• Atlassian Confluence, Jira, Crowd & Bamboo administrator• Configure enterprise monitoring for application specific metrics primarily using PoweShell

Team Leader – IT Projects• Managing staffs workloads, performance and service quality against key performance indicators• Analysis, design and development of complex IT services inline with enterprise architecture guidelines• Implementation and configuration of IT services in a heterogeneous environment on both physical and virtual platforms• Vetting tender documents to ensure they comply with IT enterprise architecture guidelines• Problem and performance management of operational services during handover• Management of infrastructure project deliverables to ensure delivery within project time and budget• Developing technical and user documentation including system architecture diagrams and documentation, operational support documents and user guidesChange Manager• Documenting change control processes• Running training sessions on change control• Ensuring change control process is adhered to• Chairing Change Advisory Board meetings

• Managing staffs workloads, performance and service quality against key performance indicators• Tier 3 support of infrastructure issues within the two data centres• Researching and purchasing hardware that aligns with our strategic vision

• Application packaging and deployment to desktops across multiple campuses