Daniel Blain Email & Phone Number

Ottawa, Canada Area

Back to Government.

Ottawa-Gatineau

We provide a wide range of services, from troubleshooting and repairs, to configuration and installation of single computers or complete networks.We provide training. education and coaching on the use of most standard software packages.Finally we also provide purchase recommendations, ensuring that you get what you need.Visit us at www.danielcblain.ca

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Management of the delivery and co-ordination of desktop computing and peripheral services, activities and projects to support the operational needs of the NSERC, SSHRC, the Canada Research Chairs Secretariat and the Secretariat for Research Ethics. Responsibilities include resolving business-related system and network problems, and technical problems/questions, and organizing, supervising and providing first and second-level client support services for the above noted Councils. Responsibilities also include the provision of operational leadership, strategic planning, policy framework and subject matter expertise necessary for the efficient and effective delivery of the facilities, accommodations and business communications services in support of the Councils’ operational mandates;-Direct client interaction to analyze, develop and document business requirements and translate the business requirements into technical requirements; -Establishing standards and procedures for the provision of Service Desk services, via Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Underpinning Contracts (UCs);-Defining and implementing change management practices and procedures, in order to ensure the divisions develop the new capabilities and the culture shift required for a move to the provision of new and/or upgraded electronic services;-Managing the telecommunications portfolio which includes central voice and data systems, cell phones, teleconferences, video conferences and internet infrastructure and includes the cabling infrastructure; and-Providing direction and expertise to multi-disciplinary work teams with respect to requirements definition and work planning scheduling, project implementation, physical security, code compliance, traffic engineering, sustainable design and operational continuity. Responsible for planning and managing discretionary renovation projects, upgrades, and repair and maintenance projects.

Ottawa, Canada Area

Ottawa, Canada Area

Provided strategic advice and guidance to management regarding the selection and procurement of software and hardware, recommended planning actions, systems development and automation tools and projects;Provided technical expertise in the selection, configuration and management of secure high speed and high capacity local area networks; andConducted analysis to determine business needs, information requirements and impacts, taking into account system and business constraints, balanced internal and external expectations, and addressed efficiency goals and lightened the user’s load

Ottawa, Canada Area

Established policies, procedures and standards for the resolution of all software and hardware concerns at the client’s desktop; Initiated user training sessions based on user requirements and feedback;Established and maintained standards and procedures for providing Service Desk services, including managing and maintaining SLAs, OLAs and UCs;Provided strategic advice and guidance to senior management regarding the selection and procurement of software and hardware, recommended planning actions, systems development and office automation tools/projects;Managed contracts related to maintenance agreements, out-sourced services and other computing services, and negotiated contracts for improved services;Managed human, financial, and hardware/software resources; andDeveloped five year, annual and shorter-term plans and objectives for the delivery of Service Desk services.

Ba, Commerce

Canadian Forces Aerospace Systems Course