Daniel Blaylock Email & Phone Number

Williamsburg, Va, Us

Blacksburg-Christiansburg-Radford Area

- Create, update, track, and resolve network alert tickets using ServiceNow to meet SLA's for multi-client contracts.- Investigate and solve configuration issues for Fortinet routers and switches using Science Logic monitoring software.- Troubleshoot and configure Cradlepoints via NetCloud as well as Mojo Access Points via the Arista monitoring service.- Collaborate with multiple vendors, ISPs, and onsite technicians to restore site functionality.- Support and mentor peers in helping with ticket resolution, system processes, and procedures. - Obtain Public Trust clearance for multiple supported contracts.- Provide support for on-boarding and off-boarding employees.

- Support software and hardware enhancements as well technical problems- Support and manage escalated incident tickets, service requests, and problems- Troubleshoot incidents in depth to resolve and identify the root cause- Provide support for on-boarding and off-boarding new and departing employees- Document status updates and communicate to necessary parties- Document troubleshooting steps for knowledge base articles- Provide training for ServiceNow processes and support tools for new co-workers- Work within the team environment to communicate effectively both written and verbally

- Create tickets and manage incidents, service requests, and problems through their full lifecycle- Diagnose and correct computer and telecommunication systems issues- Perform incident analysis to determine possible cause and potential fix- Answer customer calls reporting service changes and outages- Work with teammates to provide advanced windows troubleshooting- Assist in training onboarding Service Desk employees that includes system processes and procedures

Roanoke, Virginia Area

Roanoke, Virginia Area