· Effectively managed shifts and assessed any problem areas that could affect the guest’s experience and directed the bartenders, servers, hosts, and cooks in a way that alleviated any issues.· Evaluated and monitored the employees at all times, rewarding for good performance and coaching for underperformance.· Recommended raises and promotions, performed interviews for hiring new employees, and disciplined insubordinate employees.· Acted as intermediary between upper management and hourly employees.· Mitigated operational issues such as equipment failure and communicated these issues with corporate management· Scheduled shifts for both front of the house and back of the house.· Handled all cash and paperwork for both opening and closing procedures.· Monitored truck deliveries and maintained inventory, ensuring that all items were accounted for.· Managed guest complaints consistent with the company’s policies and goals

· Grill - Cooked multiple types of protein (Steak, Chicken, Fish, and Shrimp) at the proper temperature for complex orders.· Line - Managed the prioritization of tasks related to cooking and meal preparation.· Window – Coordinated the Grill and Line to assemble the meals in an efficient and timely manner.

· Developed the Cook and Cutter schedules every weekly.· Hired and maintained high quality staff.· Sustained a positive work environment during high volume shifts.· Monitored truck deliveries and maintained inventory, ensuring that all items were accounted for.· Completed tasks throughout shifts required by upper management.· Handled all cash and paperwork for both store opening and closing procedures.

· Conducted live radio show to nationwide Sonic Drive-in locations.· Recorded and edited call-in song requests, promoted special food items, and managed music line-up.

· Managed the quality of broadcasted media.· Organized and executed broadcast line-up for live morning news.

· Handled all cash and paperwork for both opening and closing procedures.· Performed all employee positions such as cashier, cook, and cutter.· Managed multiple shifts which included taking care of customer complaints, assuring food quality, and maintaining a sanitary environment.

· Ensured 100% guest satisfaction from beginning to end of interactions.· Handled monetary transactions with no discrepancies.· Provided a pleasant first-time experience for all new coming customers with samples and menu explanations.· Maintained a clean, organized, and sanitary work environment.