Daniel Bolonha Email & Phone Number

Prague, Czechia

Prague, Czechia

> Global Physical Security and Intelligence- Monitoring and surveilling clients' physical assets across the EMEA region- OSINT gathering, analysis, and reporting, also coupled with early warnings: Threat analysis & reporting- Use of complex high-technologies and OSINT in conflict areas to ascertain potential threats, gather intelligence, and make assessments: Projects involved such as the Ukraine-Russia conflict; Kenya, Riyadh, and Dubai political and security dimensions in the interest of clients' business interests- Using advanced technologies such as Dataminr and Microsoft Power BI to expand the criteria of working efficiency. Moreover, document governance includes backward and forward information connections across departments and maintaining and producing SOPsSkills: Sensitive Information · Security Operations · Threat and Risk Assessment · Intelligence · Resiliency · Problem Solving · Confidentiality · Communication · Incident Response Triage · Data Management and Analysis

Lisbon, Portugal

> Luxury Fashion Advisor- Phone receptionist/e-mails- Inbound and Outbound calls/help-desk- Contact with suppliers, carriers- Monitoring shipping status- Other services

Lisbon, Portugal

> Technical Support- Commercial Helpdesk to stores (telecommunication)- Providing support to shopkeepers/managers, retailers, distributor agents, etc.- Managing transactions: correcting and redirecting- Giving technical assistance to internal channels

Lisbon, Portugal

- Phone receptionist/chat/e-mails- Inbound and Outbound calls/help-desk- Contact with suppliers, carriers- Monitoring shipping status- Contact with charity institutions (for returned products pick-up)- Other services

Sintra, Portugal

- Clerk/Counter- Clerk/Phone Reception- Orders' coordination reservation, and scheduling- Kitchen assistant- Administration- Maintenance and supervision of stock- Contact with partners and warehouses- Other services

Sintra, Portugal

- Backoffice - Complaints and e-mails management- Taking incoming calls- Orders' coordination and scheduling- Technical assistance- Connection with partners- Other services

Lisbon, Portugal

- Travel assistance: Insurance - Ageas / Ocidental / Caravela / Direct- Inbound Calls/help-desk- Outbound Calls for clarifications, etc. w/clients and suppliers- Contact with towing/auto-transport companies- Reservation of transports in case of need (taxi, etc.)- Contact with workshop, mechanics, and factories (including glass reparation)- Providing remote mechanical assistance- Reservation of accommodation (hotels, hostels, etc.)- Fulfill some extra requests covered by the insurance (e.g. gifts reservation, etc.)

Lisbon, Portugal

- Help-desk assistance to the technical teams- Administration of services- Coordination of softwares systems- Outbound Calls for clarification and promotion of products

Lisbon, Portugal

- Phone recepcionist- Inbound calls/help-desk- Portability/transfer of telephone numbers- Sales e promotion of products- Other services

Master'S Degree, International Security Studies (Cybersecurity Focus)

Exchange Student | Erasmus+ Programme | Bachelor, Political Studies

Bachelor, Political Sciences And International Relations

High-School, Languages And Humanities

High-School, Languages And Humanities

Middle-School