Daniel Bonilla Email & Phone Number

Houston, Texas, US

Melbourne, Victoria, AU

• Part of the BHP TROC (Technologies Remote Operation Center) hosted in Houston to operate and maintain BHP’s Global Network 24/7
• Provide English and Spanish Network Support to BHP Operations around the world focusing on Chile’s Corporate and Mine sites operations.
• Advance troubleshoot of network and Security incidents arised at Local and Wide Area Networks, Wireless infrastructure, Data Centers and WAN optimazers including a broader range of Cisco technologies and Riverbed.
• Track and document issues using ServiceNow software.
• Update network documentation including Visio Diagram and inventories to identify problems within the current deployed network to recommend suitable technical improvements.
• Monitor and track of network event using Splunk and SolarWind alerts.

Shenzhen, Guangdong, CN

Part of the IT-Networking team for TIGO Honduras (Millicom subsidiary). In charge of correct administration of the Enterprise Network which includes HQ and branch offices, and Datacenters.Led the implementation of OTV-Cisco technology using Nexus 7018s and 7010s to enable the establishment of Disaster Recovery Plans for CRM services including interaction.

Miami, Florida, US

• As an IP Services Engineer, I was part of a team in charge of the MPLS Network for Cable and Wireless in Honduras, a network with more than 40 POPs around the country.
• Led the execution of the MPLS upgrade for Cable and Wireless Network in Honduras which included the transition from Cisco 7600 Routers to ASR 9010 resulting in a significant improvement of the Network Availability and.
• Managed the migration of all Metro-Ethernet services from a legacy MST network switches to MPLS L2 VPNs which improved network stability, susceptibility to broadcast storms and scalability.
• Monitored and optimized the Internet BGP Peering for Cable and Wireless Honduras, configured BGP techniques for prefix announcements allowing load-balancing across multiples Upstream links.
• Used of performance monitoring tools such as PRTG, Cacti and intermapper to analyse and optimize the use of network links.
• Provided advanced troubleshooting services and effective escalation by delivering root causes analyses for failures at the MPLS Network with protocols such as LDP, MP-BGP, OSPF and MPLS technologies such as L2VPN.

Miami, Florida, US

• Monitored the performance and capacity of Cisco MPLS Network and Customer Premise Equipment using a variety of management tools such as WhatsUp Gold, Intermapper and other network tool to keep the service availability.
• Executed basic problem troubleshooting following standard operating procedures defined at the Corporation.
• Kept track of events using a ticketing system, given updates to customers and providing correct escalation to second line engineers.