Part of the BHP TROC (Technologies Remote Operation Center) hosted in Houston to operate and maintain BHP’s Global Network 24/7•Provide English and Spanish Network Support to BHP Operations around the world focusing on Chile’s Corporate and Mine sites operations.•Advance troubleshoot of network and Security incidents arised at Local and Wide Area Networks, Wireless infrastructure, Data Centers and WAN optimazers including a broader range of Cisco technologies and Riverbed steelheads.•Track and document issues using ServiceNow software.•Update network documentation including Visio Diagram and inventories to identify problems within the current deployed network to recommend suitable technical improvements.•Monitor and track of network event using Splunk and SolarWind alerts.•Manage of BHP SDWAN Cisco Viptela network

Part of the IT-Networking team for TIGO Honduras (Millicom subsidiary). In charge of correct administration of the Enterprise Network which includes HQ and branch offices, and Datacenters.Led the implementation of OTV-Cisco technology using Nexus 7018s and 7010s to enable the establishment of Disaster Recovery Plans for CRM services including interaction with F5 Load Balancer units.Documented the Network using Visio Diagrams and updated the device inventory presenting reports of obsolescence and single point of failures across the network and standardized the baseline configuration for Cisco routers and switches at our Headquarters and remote offices including monitoring components and security guidelines. Improved Corporate Wireless Network by 100% optimization of 5GHz through the implementation of a new Centralized Wireless Controller and tuning of the Access Points configuration. Managed Security Firewalls for remote-access and site-to-site VPNs configured at Cisco ASAs from 5500 Series proxy, application control and URL-filtering for Corporate internet traffic with Checkpoint Firewall, managed the DMZ zone form public services at Juniper SRX series.Managed remote branches equipments including Cisco routers 2900, 3800, 4400 and Catalyst switches such as 2960, 3750 and so on including differente technologies L2,L3 such as EGIRP, OSPF, GRE, QoS, 802.1x, Spanning Tree, Port-Security within other.

As an IP Services Engineer, I was part of a team in charge of the MPLS Network for Cable and Wireless in Honduras, a network with more than 40 POPs around the country. • Led the execution of the MPLS upgrade for Cable and Wireless Network in Honduras which included the transition from Cisco 7600 Routers to ASR 9010 resulting in a significant improvement of the Network Availability and Scalability.• Managed the migration of all Metro-Ethernet services from a legacy MST network switches to MPLS L2 VPNs which improved network stability, susceptibility to broadcast storms and scalability.• Monitored and optimized the Internet BGP Peering for Cable and Wireless Honduras, configured BGP techniques for prefix announcements allowing load-balancing across multiples Upstream links.• Used of performance monitoring tools such as PRTG, Cacti and intermapper to analyse and optimize the use of network links.• Provided advanced troubleshooting services and effective escalation by delivering root causes analyses for failures at the MPLS Network with protocols such as LDP, MP-BGP, OSPF and MPLS technologies such as L2VPN, VPWS, VPLS and L3VPNs.• Transformed L2 switches upgrading from Catalyst 3750 Stack switches to new Catalyst 4510 with SFP link cards, reducing space in racks and power consumption at Point of Presents and improving visibility at last mile

• Monitored the performance and capacity of Cisco MPLS Network and Customer Premise Equipment using a variety of management tools such as WhatsUp Gold, Intermapper and other network tool to keep the service availability according to SLA contracted. • Executed basic problem troubleshooting following standard operating procedures defined at the Corporation.• Kept track of events using a ticketing system, given updates to customers and providing correct escalation to second line engineers.