Daniel Bonilla Email & Phone Number

Santa Ana, Cr

Drive compliance and best practices in ServiceNow solution used by Employee Services to support 100K+ employees and contractors globally. Also, responsible of managing innovation/technology road map and integration with other services in the space.

End-to-End owner of P&G Supplier Connectivity technical solutions for Supply Chain, including SAP Supplier Network Collaboration and SAP II B2B Hub used to exchange material planning information with key suppliers. Responsibilities included:- Owned the client/user-facing service end-to-end.- Developed the strategies, set priorities, and identified initiatives to maximize value for the service.- Led technical implementations of new requirements working with multiple IT partners- Oversaw business to business system integrations with external business partners- Led implementation of Ariba Supply Chain Collaboration as part of P&G Direct Spend Transformation Program

Led implementation, deployment and ongoing governance of support model and ITIL processes for recently deployed systems to exchange supply chain information with suppliers. Responsibilities included:- Establishment of Problem, Change and Incident Management processes- Negotiation with service provider (HP) and ongoing governance- Definition of Key Performance Indicators, Service Level Agreements & Quality of Service measures in alignment with business needs

Project and Application Manager for P&G Supplier Collaboration and Indirect Purchases systems. Responsibilities included:- Lifecycle management of systems used by P&G to interact with Chemicals suppliers globally- Release management, governing deployments to production in SAP SRM Platforms serving 50,000+ users globally for Indirect Purchases.

San José, Costa Rica

Financial Services Specialist, providing best-in-class customer service to Procter & Gamble Finance & Accounting process owners and managers across Americas, guiding them to leverage the set of Financial Services provided from San Jose Center to the region. Responsibilities included:- Issue resolution & technical troubleshooting- User support transition to new SAP ERP Platform- Train users on finance systems & toolsAlso during this time Financial Shipments Reporting Regional Process Owner for Latin America responsible of:- Driving effectively and on time Month end close data validations in compliance with business needs and policies- Providing top management visibility on shipments actual sales and forecast- Reporting process improvement

San José, Costa Rica

Participated & led the whole cycle of software development (planning, analysis, design, development and testing) of a Java based system that enabled execution financial transactions among banks, leveraging the platform provided by the Costa Rican Central Bank for that purpose.

Master Of Science - Ms, Information Technology

Masters, It Management

Master'S Degree, Computer Science, Honored Student

Bachelor'S Degree, Computer Science