Daniel Bonsu Email & Phone Number

London, England, Gb

• Mentoring the team of Technical Support Analysts, providing guidance and assistance where required• Utilising cloud technologies such as Athena to query device diagnostic data to identify potential firmware bugs & compatibility issues to escalate to the relevant stakeholders.• Documenting, analysing, and evaluating current business processes and identify opportunities to improve and enhance using current state analysis and Amazon Quick sight• Defining user stories, acceptance criteria and other related documentation relating to improving the DRVN Engineering Platform via product discovery.• Took ownership of the DRVN and telematic partner “Trakm8” operational relationship:1. Drive the weekly Trakm8 call keeping the telematics provider informed about previous & current issues affecting our customers.• Read and analyze Trakm8 Firmware requirements and design documents and develop functional testing plans in preparation for new releases• Owning, analysing, troubleshooting, and resolving 2nd line technical issues for our clubs through responding to tickets through FreshDesk• Performing Post-Release Verification Testing in the UAT environment for new software and hardware releases into the Production environment• Familiarised myself with REST APIs for device, vehicle, and platform diagnostics.• Attained the Employee recognition Award: November 2020, March 2022 & September 2022 & July 2023

• Utilising cloud technologies such as Athena to query device diagnostic data to identify potential firmware bugs & compatibility issues to escalate the relevant stakeholders• Documenting, analysing, and evaluating current business processes and identify opportunities to improve and enhance using current state analysis and Amazon Quick sight• Defining user stories, acceptance criteria and other related documentation relating to improving the DRVN Engineering Platform via product discovery.• Took ownership of the DRVN and telematic partner “Trakm8” operational relationship:1. Drive the weekly Trakm8 call keeping the telematics provider informed about previous & current issues affecting our customers.• Read and analyze Trakm8 Firmware requirements and design documents and develop functional testing plans in preparation for new releases• Owning, analysing, troubleshooting, and resolving 2nd line technical issues for our clubs through responding to tickets through FreshDesk• Performing Post-Release Verification Testing in the UAT environment for new software and hardware releases into the Production environment• Familiarised myself with REST APIs for device, vehicle, and platform diagnostics.• Attained the Employee recognition Award: November 2020, March 2022 & September 2022

Stratford

● Greeting and serving customers● 1 to 1 customer service, adapting to their different needs and demands● Numerous Service provider or the day and week awards● Stock Room Management

Conducting ticket analysis to find patterns and potential inefficiencies and suggest improvements to the ticket cataloging process. Also assisting the Falcon Project through different methods• Resolving Access requests• Helping to complete documentation (I.E Updating prior documents to bring them in line with the latest Quality standards).• User Account Management

Brentford

I was under “Digital Supply chain”. The Digital Supply Chain group, enables and supports delivery of business strategy through innovative delivery of supporting technical solutions. In this space I had the following responsibilities:• Run and develop our portfolio performance management system • Project Management to focus on discreet projects with clear deliverables, involving planning and stakeholder management • Carry out analysis of internal departmental processes, to identify improvement opportunities and drive continuous improvements (some will already have been identified by the existing team) • Implement incentives that let the GMS IT GL Team release energy• Organise and facilitate various team meetings and workshops • Connect with partnering teams to identify best practicesNoteworthy Achievements in this period was assisting with the Data migration to the new artwork and management system, through my work in Data Cleansing and also implementing a new way of Working in one of our Manufacturing sites Barnard Castle to increase efficiency.