Daniel Booke Email & Phone Number

San Antonio, Tx

Leading and managing the talent acquisition program for San Antonio Zoo. Working closely with Human Resources leadership to manage recruitment and ensure we hire qualified employees to meet our company’s current and future needs. Through its passion and expertise in animal care, conservation, and education, our zoo's mission is to inspire its community to love, engage with, act for and protect animals and the places they live.

San Antonio, Texas, United States

Leading and managing the talent acquisition program for San Antonio Zoo. Working closely with Human Resources leadership to manage recruitment and ensure we hire qualified employees to meet our company’s current and future needs. Through its passion and expertise in animal care, conservation, and education, our zoo's mission is to inspire its community to love, engage with, act for and protect animals and the places they live.

San Antonio, Texas, United States

San Antonio Zoo, operated by San Antonio Zoological Society, is a non-profit organization committed to securing a future for wildlife. Through its passion and expertise in animal care, conservation, and education, the zoo’s mission is to inspire its community to love, engage with, act for and protect animals and the places they live. The zoo welcomes more than a million visitors each year and is open year-round. San Antonio Zoo is accredited by the Association of Zoos and Aquariums, the Zoological Association of America, and Humane Certified by American Humane.

San Antonio, Texas, United States

• Establish excellent working relationships with all hiring managers and continuously strive to improve the level of overall customer service provided while proactively making recommendations to improve recruiting efforts.• Provide in depth screening of candidates utilizing behavior-based interviewing techniques.• Perform full, lifecycle recruiting support utilizing various recruitment tools and methodology

San Antonio, Texas Area

Partners directly with recruiters, candidates, HR team members, and hiring managers to facilitate and support all phases of the recruiting process under limited supervision. Helps with coordination and scheduling of interviews for candidates and takes personal ownership in all of the logistics of the interview process. In addition to scheduling, oversees onboarding activities for any new employees entering the company and ensuring that our process is a world class experience for both our candidates and our internal customers. Primary focus to keep the recruiting process organized by maintaining clear lines of communication with recruiters, candidates, interviewers, and management.

San Antonio, Texas

Researches and analyzes call center statistics to include call volume, average speed of answer, and average handle time to report to managers and determine employee schedules based on business needs.Monitors non-customer facing department workloads to manage resources to insure all departments meet financial goals.Primary resource in managing Verint scheduling tool and Cisco call routing for inbound and outbound call center representatives.

San Antonio, Texas

Leads, coaches, and guides a team of 8-10 inbound customer service operators. Serves as the primary leadership representative in their leadership tree.Serves as secondary workforce management to schedule and release representatives based on incoming call volume. Ensures adequate scheduling during peak times and allocates representatives as needed.Primary individual to field, de-escalate, and follow up on escalated customer issues.

San Antonio, Texas

Provide the highest level of customer service and quality standards.Ensure accurate entry of customer orders as well as relaying accurate medical documentation needed for orders.Mentor and provide feedback for new hires.

Bachelor'S Degree, Business Information Systems, 3.8

Bachelor'S Degree, Business Information Systems, 3.84 Gpa

Selected for member of Golden Key, SALUTE, and Alpha Sigma Lambda global and national honor societies. Graduated Magna Cum Laude.