Daniel Boonstra Email & Phone Number

Greater Chicago Area

Director of Operations• Managed the daily operations of all the staff entailing the customer service, warehouse, distribution and billing departments• Created and reported monthly budget data and analyzed P&L statements• Completed 3 accreditations (HQAA 2011, ACHC 2014, ACHC 2017)• Completed 2 successful Medicare bids (2013, 2016)• Implemented a new software system (Software integration, patient file transfers, and employee training while maintaining customer service and delivery) • The Director of Operations also had these responsibilities/positions: Safety Officer / Infection Control, Performance Improvement Coordinator, Compliance Officer• Identify hazards in the workplace (office, warehouse, delivery vehicles)• Creating and implementing an action plan regarding the identified hazards • Completed fire drills and emergency drills• Created and implemented a plan for emergencies and infection controls (Fires, tornadoes, power outage, COVID-19) • Create matrices based upon data, use benchmarks to determine if results/goals have been achieved• Review quarterly results and address deficiencies• Train and inform staff of the results and goals to be achieved • Created and enforced a monthly training schedule for continuous education (CE)• CE included, but was not limited to: HIPAA, OSHA, Medicare DMEPOS, ethics, diversity, conflict of interest, and patient concerns/complaints/grievances/incidents and how they are addressed in progression of severity

Chicago, Illinois, United States

•Create and manage a sales territory without existing or established referral base•Help to develop a series of marketing slicks for personal use and by other sales representative•Coordinate patient home health discharge plans as a liaison between all involved parties

•Develop the implementation plan for the corporate Basic Safety Process at the Northlake facility•Lead monthly safety committee meeting (7 member committee consisting of personnel from each department with-in the Northlake location) and other safety projects

•Manage daily operations and divisional staff entailing customer service, inventory selection and control, product fulfillment, distribution, and monitoring outcomes for the respiratory medication department •Create and report monthly department budget data and analyze P&L statements•Project development team member and departmental leadership for: Neb-medication centralization project 2008, ResHME referral project 2006, Nebulizer/Medication conversion project 2005, Northlake Basic Safety Process implementation project 2005 & 2006

•Manage the day-to-day operations entailing supervision of customer service, purchasing, monitoring the distribution chain, cash posting, compliance, website management and design•Create and enforce policies and procedures, create an order process and work flow, monitor outcomes•Design and maintain the website and develop new features

•Head of evening operations including customer service, daily purchasing, inventory control, file maintenance, end-of-day procedures and training new pharmacy technicians and verifying completion of assigned tasks •Select, order, maintain, and price durable medical equipment and ostomy supplies