Built and managed a successful marine service and sales shop from the ground upDesigned layout for retail space and merchandisingExcellent customer retention and service. By meeting the changing needs of our customers and showing passion and excitement for all work performed.Managed employees including mechanics, outside contractors and parts/sales repsMaintained a website and PPC advertising campaign which had us listed on the first page of search results including #1 natural search spot for several months Continued 5 star Yelp and Google ratings over the length of the business Maintained shop equipment, facilities and regulatory requirementsManaged bookkeeping, inventory and payment processingServiced inboard, outboard and sterndrive motors including Mercury, Mercruiser, OMC, Yamaha, Volvo Penta, and Evinrude Managed insurance claim process for our customersIncreased sales revenue 347% in the second calendar year and 10% in the third calendar year

Assembly and stage-test of Computed Radiography (CR) systemsAid in the transition of new products from engineering to the production floor and Identification of DFM features for future developmentAdvise on new equipment and tooling for efficient assembly methodsAssist manufacturing engineering in developing assembly methods, instructions and creation of efficient workstations to enhance work-flowRework parts when required using the in house machines including Bridgeport milling/drilling machine following deviation proceduresDiagnostic troubleshooting, service and repair of warranty equipment and on line failures. Creation of diagnostic techniques and direct feedback to Service EngineerWork with engineering on installation and documentation of prototype parts and advising SMP’s and techniquesProvide valuable feedback to manufacturing engineering and design engineering to reduce assembly cycle time and improve repeat-ability and reliabilityDaily communication with Production Manager and procurement to advise on shop-loading and expediting materialFinal testing, in process quality control, inspection and approval of systemsInstallation of operating software. Identification of system bugs

Take in new customers/jobs start initial repair ordersTrain and manage techniciansTroubleshooting electrical and mechanical difficultiesRebuild/repair engines, transmissions and gearboxes to factory tolerances