• Execute day-to-day collection strategies and actively contribute to center performance objectives.• Negotiate to find the best outcome and utilize collection tools appropriately.• Demonstrate effective and efficient skip tracing efforts. • Demonstrate technical proficiency. • Leave messages appropriately with proper speed, tone and consistency.

• Inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners.• Meets business unit conformance and adherence at no less than 99% consistently along with achieving quality above business unit at 85% monthly.• Maintains after call work above business unit requirement at 23% average consistently while reducing customer call backs by creating a simple, hassle-free interaction for the caller.• Diagnoses customer… Show more • Inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners.• Meets business unit conformance and adherence at no less than 99% consistently along with achieving quality above business unit at 85% monthly.• Maintains after call work above business unit requirement at 23% average consistently while reducing customer call backs by creating a simple, hassle-free interaction for the caller.• Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers’ needs with company guidelines. Show less

Responsible for (helping) to provide and clean, in-stock, presentable store for customers, keep shelves stocked with freight.

Maintain high retention rate with members by building rapport and maintaining relationship with members ● Ability to identify & assess customers needs and utilizing that information to make the sale ● Maintaining exceptional production time by responding and following up with customers in a timely manner ● Exceed weekly sales goals consistently

● Experienced in public speaking and presentation ● Provided excellent customer service tailored to each customers needs by maintaining product knowledge ● Utilized negotiation and persuasion skills by overcoming objections● Maintained positive relationship with customers while establishing rapport● Produced and edited promotional auto sales video

· Assist and ensure resolution of customer complaints· Manage workload efficiently and in timely manner with minimal managerial assistance · Experienced in training and mentoring new employees while maintaining positive Relationships with team members

● Assist and ensure resolution of customer complaints ● Manage workload efficiently and in timely manner with minimal managerial assistance ● Experienced in training and mentoring new employees while maintaining positive Relationships with team members