I am an established leader, manager, and administrator with a talent for working with staff, team and clients for their professional and personal growth. I have training in areas of policies and procedures development, programs analysis and planning, community development, grant planning, and customer service operations. I am well-developed in crisis counseling, teaching, and professional mediation. I am a successful team manager with the ability to work with and direct a multi-generational staff for a variety of needs and situations. My background and education in business and human services has allowed me to lead in roles of services provider, individual/family counselor, educator, resource navigator, and program development.Specialties: • Over ten years of customer service experience. Directing and supervising in retail, private, and community management.• Four years experience non-profit agencies programs establishing SOPs, reporting, and funding to develop agency and community.• Two years of data analysis for strategic planning.• Recruiting for customer service, program operations, and services skills.• Proficient in Microsoft Office Suite 95-2007, client software databases, various PC diagnostics and network services.
Listed skills include Community Management, Community Development, Customer Service, Social Services, and 55 others.