Marketing and Client collateral fulfillment logistics.

Provide service deliverables for new product development. write service GTM requirements. Drive Service Documentation, training, supply chain and global technical expectations.

Senior Global Technical Support for MJP 3D Printers Manufacturing and Engineering Product Support LiaisonTechnical Documentation Resource and InputField Service Maintenance Practices DevelopmentSystem Problem Solving Resource on Early Testing. Core Platform Member ( Service Delivery). Project Management for early product involvement pre-launch testing and customer acceptance testing. Responsible for, product launch and service to new products, resolution to new… Show more Senior Global Technical Support for MJP 3D Printers Manufacturing and Engineering Product Support LiaisonTechnical Documentation Resource and InputField Service Maintenance Practices DevelopmentSystem Problem Solving Resource on Early Testing. Core Platform Member ( Service Delivery). Project Management for early product involvement pre-launch testing and customer acceptance testing. Responsible for, product launch and service to new products, resolution to new documentation, customer collaterals, Field Engineer training, Technical Bulletins, and updates. Provide service sustainability, cradle to grave timeline.Protocols used daily in the scope of my support and core roles. 1- Agile,2- Salesforce 3- Atlissan4 - JIRA5 - Confluence6 - PLC (Product Life Cycle) 7- Oracle8 - Track-via Show less

I have opted for a voluntary retirement package after 36.5yrs with Xerox Corporation. Seeking new technology, and challenge. I have many years of service to provide, with fantastic skill sets. My resume is available to download, and if you feel as if my qualifications will work to serve your company's needs, don't hesitate in reaching out. I am not adverse to travel, nor am I to challenge, and change. I seek autonomy, fulfilment and reward in what endeavor my path provides. I am a pragmatic… Show more I have opted for a voluntary retirement package after 36.5yrs with Xerox Corporation. Seeking new technology, and challenge. I have many years of service to provide, with fantastic skill sets. My resume is available to download, and if you feel as if my qualifications will work to serve your company's needs, don't hesitate in reaching out. I am not adverse to travel, nor am I to challenge, and change. I seek autonomy, fulfilment and reward in what endeavor my path provides. I am a pragmatic, focused individual hell bent on success. I am a team player, so long as the vision is shared by the team, however, I am prone to challenge those that are in opposition to the vision. This does not preclude the fact I am open minded to change, but substantial reasoning is required. Unless otherwise directed from upper channels. Show less

Provided Local Service Technicians on-site Technical Support and Resources for High Visibility Color Digital Press Systems. iGen family, Color Press systems and smaller units. Presented Technical development to CSE's through coaching / mentoring and virtual seminar training to help increase technical acumen.Used company available analytics to monitor, and develop Best Practices for systems to increase system reliability and customer satisfaction. Collaboration with… Show more Provided Local Service Technicians on-site Technical Support and Resources for High Visibility Color Digital Press Systems. iGen family, Color Press systems and smaller units. Presented Technical development to CSE's through coaching / mentoring and virtual seminar training to help increase technical acumen.Used company available analytics to monitor, and develop Best Practices for systems to increase system reliability and customer satisfaction. Collaboration with Marketing and Software Analysts for pre-installation site preparation, and managed all site installs for the iGen Family Product upon delivery.Worked with end users to understand system capabilities, and workflow, collaborated with National Engineering to develop solutions for workflow issues. Show less

Responsible for On-Site Technical Solution Support for 5 Western StatesProvide individual technical trainingWorkflow solution processesColor Consistency ProcessProject Manage complex equipment installationsSupport Marketing on Pre-Sale technical solutionsDevelop Technical Seminars in for specific products and subsystems.Audit Technical Competencies of Technicians I support, develop training needs to fulfill required elements of their jobs.Virtual National… Show more Responsible for On-Site Technical Solution Support for 5 Western StatesProvide individual technical trainingWorkflow solution processesColor Consistency ProcessProject Manage complex equipment installationsSupport Marketing on Pre-Sale technical solutionsDevelop Technical Seminars in for specific products and subsystems.Audit Technical Competencies of Technicians I support, develop training needs to fulfill required elements of their jobs.Virtual National Technical Support Hotline Interface solutions with customers on long outage situationsWork with 3rd and 4th Level Sr Engineers for product support solutionsEarly Customer Acceptance Test Focal Show less

provided level 3 on-site technical support to local SME and technical service representatives. created technical seminars, responsible for reliability initiatives. and cost saving programs aligned to drive financial metrics.

24x7x365 Service / Repair on Xerox high speed data stream laser printers.

Expanded to Printing Systems 24x7 role, trained on mainframe printing products. FSL / PDL languages. LCDS / NPS / IPDS print stream protocols.

Level one Senior Techincal Representative, servicing High Volume Monochrome copiers and printers. 9000 family products.