Daniel Boyan Email & Phone Number

Dacula, Georgia, United States

Initiated both Non-Powertrain and Powertrain claims, utilizing automotive expertise to troubleshoot and identify root causes of failures.Proactively communicated with repair shops, dealers, and contract holders to ensure timely claims processing.Maintained a 90+ custom er satisfaction score on all calls, demonstrating strong customer service skills.Efficiently transitioned claims from other adjusters, asking the right questions to reach prompt decisions.Proficient in Microsoft Word, Excel, and Outlook for evaluating and processing claims.

Buford, Georgia, United States

Guided customers through the repair process, ensuring excellent communication from start to finish.Developed quotes to maximize profits and boost effective labor rates (ELR).Up-sold additional maintenance services to increase revenue per repair order (RO).Established rapport with customers through product knowledge and transparency.Proficient in Reynolds & Reynolds Ignite and various other software systems.

Union, Nj

Collected detailed information from customers to assist technicians in diagnostics.Wrote over 400 ROs monthly, managing multiple customers simultaneously.Maintained a high Customer Satisfaction Index (CSI) score of 91+ every month.Provided attentive service, keeping customers informed about ongoing work.Proficient in DealerTrack and ASRPRO.

West Caldwell, Nj

Addressed customer inquiries and recommended repairs and preventative maintenance.Multitasked between preparing new repair orders and closing out completed orders.Consistently maintained a high CSI score.Assisted insurance agents in field investigations of claims and damages.

Paramus, New Jersey

Answered inquiries and upsold additional parts to customers and shops.Efficiently navigated dealer catalogues and maintained accurate parts information.Managed orders in a fast-paced environment, providing professional customer service.Fostered productive relationships with body shops and dealers.

West Caldwell, Nj

Utilized ADP and MPI software to provide timely pricing and part information.Sourced non-Honda parts for the used car department, optimizing supplier relations.Handled warranty returns and communicated effectively with manufacturers.