Daniel Brand Smith Email & Phone Number

Manchester, United Kingdom

As my skills advanced within the insurance sector, and progression became limited, I wanted to apply my skills to a more specialist role. As I’ve always worked within preventative sectors, I advanced my existing skills working within the health and safety industry for a leading supplier. • Lead on management of all key accounts – developing strong relationships with clients, and wider health and safety management suppliers • Overseeing all deliveries, and managing stock from key national suppliers • Marketing support for website development and product supporting information • Managing a team of other health and safety consultants • Leading training programmes for internal and external colleagues and suppliers in legalities and health and safety product requirements by sector – sharing experience and best practice • Working across a number of diversified health and safety product sectors within construction, hospitality, manufacturing etc.• Advising and instructing clients in use of their health and safety products and systems

Kent

Working as part of the UK’s largest high street insurance broker group, I returned from the United States to help lead a team of specialist advisors working in branch. We specialised in personalised insurance packages for: business, personal, health-care, motor, travel, pet and home insurance groups. • Team management and motivation – ensuring all team member deliver excellent service • Recruitment and training of new employees within the group – upskilling on the insurance groups • Dealing with policy holders account queries and managing key business accounts • Liaising with parent and sister companies e.g. underwriters, to support claims • Leading new business development for policy renewals, new accounts and cross selling of products

Greater Chicago Area

As an avid traveller, I was offered an opportunity to work in the United States, managing a luxury car dealership in Chicago. I lead all administrative duties, as well as advancing my customer service skills within a different sector. I returned to the UK to pursue my career within the insurance, and health & safety sectors where my training and experience was more reputable, although the face to face customer relations skills obtained within the luxury sales role at Lucky Motors, were extremely helpful and transferable within my next role in branch. • Leading sales of luxury vehicles to global customers • Upselling comprehensive care and insurance packages • Supporting the team in all administrative duties

Norwich, United Kingdom

Within this role I worked as part of a busy team in a high paced environment. Showing dedication to the company by working my way up to management level before leaving in late 2009. I understand that providing customers with excellent customer service is vital in sustaining repeat business within the insurance and health care sector, and can cope in challenging situations in order to meet customer demands. • Worked in the pension area doing general administrative duties, alongside outbound client calls • Managing customers’ accounts, and queries • Progressed to management level role in 2009 leading a team of customer care advisors• Lead in managing pensions, and insurance queries, reporting to senior management on forecasts

A Levels, A Levels – Business Studies, Psychology, English

10 Gcse’S (Grade A - C). It Gnvq – First Class