Personal coaching business offering tailored 121, small group and team sessions. Business management, Lead Coach, planning and delivering unique sessions to meet individual’s needs and help players improve their game.

Coach of the Histon Scholarship Programme in partnership with Long Road Sixth Form College.

To be responsible for supporting the Trust’s Football Development Manager with the day to dayorganisation and coaching/match day delivery of the Whitmore High School Football andEducation Scheme, in partnership with staff from the school.

Planning and delivering engaging and progressive sessions for the elite U7’s, and a valuable lead member of the wider coaching team for all Elite Player Development age groups.

Planning and delivering sessions as part of the coaching team for the elite U7’s and working with the wider coaching team for all Elite Player Development age groups.

Managed Sector Demand, building close relationships and governance measures allowed greater and a more transparent forecast view of resource demand, and more efficient Resource Management across the Sector.• Reduced resources on the Sector Bench by more than 50% by closely assessing demand versus availability and skillset. Implemented focus sessions with Bid, Delivery and Sales teams, creating action plans which resulted in concise communication with senior leaders. • Delivered daily calls, updated tasks and RAG status enabling adherence to Governance measures and management of a volatile account, increasing footprint by 50%.• Provided accurate reporting for internal assignments, allocations and bench management, giving accurate Management Information and assisting Resource Management.

The Centre of Excellence consisted of 40+ members, with Governance, communications and cost analysis key foundations implemented to allow for efficient Resource Management and growth.• In 4 months the Sector 24 Month Rule headcount was reduced by 80%, and business cost reduced by 90% per month by qualifying Management Information, communications with key stakeholders and account, project and resource priority reviews.• Rolled out a Line Management structure for all Centre of Excellence members, providing clear skills alignment and better communications between Line Managers and direct reports.• Detailed demand peaks, determined fulfilment strategies including external recruitment.

Objective to adapt the Sector business model focused on efficiency and market perception of the business to deliver key financial targets.• Articulated objectives set for Tranche 1 into a Project Plan so that planning could commence.• Built strong relationships with key stakeholders to keep tasks and plan on schedule.• Tranche 1 delivered slightly modified, on time and to quality standards.

Delivered Programme planning and creation of 7 workstreams individually and collectively, ensured scheduled project tasks were being met, planned tasks were on track, and any blockers removed.• Utilised strong relationships and created new ones to build a more collaborative ‘team’ effort, more smooth-running project phases, and reduced escalations.• Provided reporting to the client on numerous variables of the Programme plans which helped to deliver transparency internally and externally.• Delivered small, complex projects utilising close relationships with internal, client and supplier stakeholders.

Servicing all 5 business Sectors to forecast, plan and resource multiple pre-sales bids. Managed a ring-fenced pre-sales resource pool with 22-40+ members. • Implemented a transparent resource planning tool and suite of reports which enabled more effective Resource Management, resulting in reduced escalations and more civil working.• Beat 80% utilisation targets each month by understanding business landscape for Sectors, building strong relationships, clear communications and effective Resource planning.• Assessed resource performance on bids, escalating where appropriate. This aided resources career progression and future Resource Management.• Participated in sales campaigns to ensure understanding of requirements and deliverables, which assisted with Resource Management and planning.

Close engagement and relationship building with stakeholders to assist with improved governance and Resource Management, initially within UK and Northern Europe, later growing to worldwide.• Restructure of development resource involved multiple countries to analyse and drive efficiencies across all metrics including utilisation, cost, knowledge share and resource pools.• Initiated client analysis and communication on the number of monthly resource hours used, resulting in more transparent Account Management and more efficient Resource utilisation.• Initiated hours and cost per project analysis, resulting in more accurate project estimates and reviews, information which was not previously available to the business.

Utilised relationships with all internal, client and supplier stakeholders to deliver projects with quality in a secure, cost effective and timely manner.• Managed Technical Change Request process, production of reports and client timesheet sign off in order to achieve the successful completion of deliverables.

Utilised relationships with all internal, client and supplier stakeholders to deliver small projects with quality in a secure, cost effective and timely manner.• Managed resource allocation for the programme and delivered the Small Projects portfolio, providing smoother project delivery and enhanced Resource utilisation.• Managed and developed a team of 3.

Built close relationships with all internal, client and supplier stakeholders to deliver small projects with quality in a secure, cost effective and timely manner.• Managed escalations, progress reports and efficient client timesheet sign off leading to record levels of targeted projects being tracked and delivered.• Identified a gap in the Project Management Team, expanding The Portfolio whilst offering the client a cost saving and increased revenue for the business.

Built close relationships with all internal, client and supplier stakeholders to manage the end to end administrative process for all Request for Service (RFS) within my geographical client area.• Regular communications and reporting to internal, client and supplier stakeholders.• Managed updates and functionality support of internal system for clients.• Resolved invoice discrepancies and queries.

Managed inbound communication from 1000+ Post Office branches.

(Temporary promotion to the Customer Services Technical Support Department)Managed and updated internal databases, oversaw regular and contracted orders and managed outbound communication to Post Office branches.

Managed inbound communication from 1000+ Post Office branches.

Managed returned stock and cash products branches nationwide within the Returns Department.