Daniel Brenes Email & Phone Number

• Convert and migrate client customized software files and layouts from legacy platforms to new solutions within agreed timelines.• Tailor software to client workflow needs, ensuring premium service delivery and KPI compliance.• Provide insights to Product Management and Account Team to align customer needs with business strategy.

San Jose, Costa Rica

This is my freelance work as an audio engineer. I've done hundreds of music/post-production and audio projects.- Project management for multimedia productions.- Creating custom cloud radio stations for POS retail stores via Linux/Kubernetes.- Composing music for film and animation.- Producing audio content (podcast, post-production).- Designing sounds for video and podcasts.- Mixing and mastering audio.- Producing Foley effects for sound-for-picture… Show more This is my freelance work as an audio engineer. I've done hundreds of music/post-production and audio projects.- Project management for multimedia productions.- Creating custom cloud radio stations for POS retail stores via Linux/Kubernetes.- Composing music for film and animation.- Producing audio content (podcast, post-production).- Designing sounds for video and podcasts.- Mixing and mastering audio.- Producing Foley effects for sound-for-picture projects.- Editing dialogue and running ADR sessions.- Writing and directing scripts for advertisements.- Producing and recording audio books.- Restoring audio with iZotope/Waves products among others.www.lionsdensound.comReel: https://www.youtube.com/watch?v=wnAWIG9r6A8 Show less

I worked for Singularity focused on Customer Success, assumed different responsibilities as it happens in startup environments always focusing on customer satisfaction. - Leading Customer Success for all Singularity products (Singularity University, Abundance360, and other initiatives).- Providing support for different CRMs (Hubspot, Zendesk, Salesforce) and SaaS products assisting with management, migration process and overall use.- Facilitating project management for the… Show more I worked for Singularity focused on Customer Success, assumed different responsibilities as it happens in startup environments always focusing on customer satisfaction. - Leading Customer Success for all Singularity products (Singularity University, Abundance360, and other initiatives).- Providing support for different CRMs (Hubspot, Zendesk, Salesforce) and SaaS products assisting with management, migration process and overall use.- Facilitating project management for the Marketing Team.- Managing subscription renewals.- Facilitating sessions with the global Chapters community.- Facilitating technical aspects for monthly entrepreneurship/leadership workshops.- Updating and maintaining Help Pages and technical writing for knowledge base articles.- Assisting the Events/Content team for the Executive Program.- Technical writing for help pages of all Singularity products including SaaS and events FAQs.- Interacting with C-level executives for programs and memberships.- Editing podcasts for the Singularity special COVID-19 series. Show less

San Jose, Costa Rica

This operation was divided in two: a Technical Assistance Center to support Data Center operations and an internal Service Desk for the whole company. I led both operations, hiring and providing resources and support as needed.- Hiring, training and managing over 40 trilingual networking engineers.- Analyzing performance results and implementing overall operation improvements: strategy, planning and continuous improvement.- Planning for upcoming organizational needs or changes… Show more This operation was divided in two: a Technical Assistance Center to support Data Center operations and an internal Service Desk for the whole company. I led both operations, hiring and providing resources and support as needed.- Hiring, training and managing over 40 trilingual networking engineers.- Analyzing performance results and implementing overall operation improvements: strategy, planning and continuous improvement.- Planning for upcoming organizational needs or changes and implementing strategies in a proactive manner. - Leading teams to exceed business goals, ensuring the consistent achievement of all financial and operational KPIs.- Coaching managers, trainers and engineers to achieve the vision of both the global and local operations.- Managing B2B relationship with large clients.- Ensuring engineers, leads and managers operate efficiently according to KPIs/SLAs. Show less

Rohrmoser, Costa Rica

Leading several groups of engineers across multiple customer environments and technologies was a beautiful challenge and very rewarding. This role combined leadership skills with technical knowledge and know-how.- Supervising groups of technical contact center storage engineers in accordance with organization policy and applicable legal requirements and making sure the day-to-day responsibilities/goals are met.- Supporting, coaching, developing, and supervising a team of high level… Show more Leading several groups of engineers across multiple customer environments and technologies was a beautiful challenge and very rewarding. This role combined leadership skills with technical knowledge and know-how.- Supervising groups of technical contact center storage engineers in accordance with organization policy and applicable legal requirements and making sure the day-to-day responsibilities/goals are met.- Supporting, coaching, developing, and supervising a team of high level technical support engineers.- Managing technical service-related operations, critical escalations, identifying potential problems, technical gaps, and gaps with troubleshooting skills and problem solving.- Identifying and addressing performance related issues, developing action plans for continuous improvement, implementing corrective actions, up to and including termination of employment.- Ensuring service delivered to customers met contractual Key Performance Indicator (KPIs) and financial expectations.- Facilitating hiring processes and procedures.- Staying current on internal work processes, policies and procedures (Six Sigma, ITIL).- Strong communication skills, both written and verbal in English, Spanish and Portuguese (to interact with the Americas and LATAM teams).- Leading teams in multi-tasking, prioritization, and meeting timelines on backlogs and deliverables. Show less

The experience at Netapp was great, working in an engineering technical role with data centers, remote high availability systems for data transfers, Handling emergencies for disaster recoveries with other engineers, etc. Great experience.- Assisting external/internal technical products and services; identifying, investigating, researching and providing solutions to user questions and problems.- Delivering premium enterprise technical support by understanding business impact and… Show more The experience at Netapp was great, working in an engineering technical role with data centers, remote high availability systems for data transfers, Handling emergencies for disaster recoveries with other engineers, etc. Great experience.- Assisting external/internal technical products and services; identifying, investigating, researching and providing solutions to user questions and problems.- Delivering premium enterprise technical support by understanding business impact and implementing solutions based on customer's sense of urgency and with expertise.- Developing critical thinking solutions to solve customer problems and address complicated scenarios.- Troubleshooting basic to complex customer issues: including hardware, software, or other designated client products including data storage and networking issues including storage solutions (SAN, NAS, NFS, CIFS, iSCSI, vSphere, TCP, UDP, Cisco, Brocade, Juniper, Unix, Linux and any other systems or protocols pertaining the storage network). - Following appropriate escalation paths to resolve technical issues; including third parties as needed, committing to customer maintenance windows and working with third parties to find appropriate solutions for customers.- Solving problems that are generally unstructured and require extensive use of conceptual thinking skills.- Ensuring service delivered to customers meets contractual Key Performance Indicators (KPIs).- Participating in activities designed to improve customer satisfaction and business performance.- Maintaining a healthy engineering backlog. Show less

This was a great experience to explore another technical side but this time in audio engineering, interacting with video and music producers constantly exploring my internal artistic capacities and people skills apart from only engineering.- Coordinating, planning and leading recording sessions.- Sound designing, comping and mixing for music, commercial or film projects.- Working with national and international artists in all areas of music and pro audio.- Maintaining studio… Show more This was a great experience to explore another technical side but this time in audio engineering, interacting with video and music producers constantly exploring my internal artistic capacities and people skills apart from only engineering.- Coordinating, planning and leading recording sessions.- Sound designing, comping and mixing for music, commercial or film projects.- Working with national and international artists in all areas of music and pro audio.- Maintaining studio gear in proper condition.- Planning recording techniques for sessions in advance.- Assisting in editing sound to picture for certain projects. Show less

I participated in the whole lifecycle of the products, in this case high end gaming computers from sales, billing, logistics, customer service and mainly technical support.- Providing premium advanced technical support for customers on desktop and laptop systems. Both hardware and software: CPUs, memory, video cards, etc.- Delivering premium technical support solutions via phone, e-mail and web.- Processing all types of support requests like RMAs, claims, faulty hardware… Show more I participated in the whole lifecycle of the products, in this case high end gaming computers from sales, billing, logistics, customer service and mainly technical support.- Providing premium advanced technical support for customers on desktop and laptop systems. Both hardware and software: CPUs, memory, video cards, etc.- Delivering premium technical support solutions via phone, e-mail and web.- Processing all types of support requests like RMAs, claims, faulty hardware warranties while providing excellent customer support. Show less

Network Engineer, Computer Systems Networking And Telecommunications

Software Engineer, Computer Software Engineering