•Collaborate within an agile team responsible for maintaining and improving Vermont Mutual's cloud infrastructure, driving efficiency and scalability•Regularly work with a variety of AWS products including Amazon VPC, ECS, RDS, S3, and CloudWatch to manage and optimize cloud resources•Maintain and enhance Infrastructure-as-Code (IAC) using AWS CloudFormation, promoting consistent and automated cloud environment setups•Utilize GitLab for version control of our infrastructure codebase and for managing and optimizing CI/CD pipelines, ensuring streamlined development and deployment processes•Actively participate in monthly release cycles as part of a team, contributing to the successful deployment of the latest versions of our cloud applications•Successfully transitioned into the role of DevOps Administrator while retaining and effectively managing key responsibilities from my previous position as a Computer Operator

•Ensure the smooth operation of Vermont Mutual's systems by verifying their availability during early morning hours, prior to peak usage by users and agents•Extensively work with AS/400 (IBM Power9) to verify system availability•Perform regular installations and upgrades of various technologies, including WINS, MySQL, JBoss, Appian, and Smart Communications, to support business operations•Oversee outgoing fax communications, proactively identifying and resolving delivery failures, and updating inaccurate contact information•Manage month-end processing tasks, which include generating crucial business reports and validating the integrity of data

•Worked to monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)•Verified data integrity across several systems•Assisted with Quality Assurance testing of new Lottery terminal software•Generated system reports based on customer, management, or development requests•Operated proprietary Intralot, Inc. software applications -Monitored system hardware availability•Processed customer requests such as new installs, removals, or change of ownership•Worked with Field Service Technicians by phone to install or troubleshoot equipment•Supported Call Center Operators with answering incoming calls from stores that required assistance

•Transferred to the Produce Department in response to staff shortage•Trained on the fly to become a fruit cutter for Shaw’s cut fruit section of produce•Collaborated with the Produce Department team to ensure the cut fruit section was fully stocked•Provided customer service by promptly addressing customer inquiries and providing assistance

•Helped to manage inventory and ensured shelves were consistently stocked and presentable•Provided customer service by promptly addressing customer inquiries and providing assistance•Collaborated with the Grocery Department team to set up the store for its weekly sales•Transitioned to a part-time role in August of 2015, when I went back to Vermont Tech to continue my education

•Worked as part of a the team tasked with building and stocking shelves of departments that were being relocated•Communication with team members and managers was essential for success•Provided customer service by promptly addressing customer inquiries and providing assistance•Left on good terms, giving two weeks’ notice in August of the same year before I returned to Vermont Tech to continue my studies