Daniel Brooks Email & Phone Number

A PASSION FOR EXCELLENCE IN SERVICE=======================================================================As IT Professional with a passion for effective problem solving and quality service, I go the extra mile to ensure that whatever task I am doing or service I am providing is done with excellence. When confronted with a problem or a task, I see to it that it is resolved completely and efficiently.I am the one who not only who does the assigned work, but also stays afterwards to ensure that it is all finished and that someone else does not have to take extra time to clean up the mess I left behind. It is my goal to ensure that everyone is satisfied with the work I have done.YEARS OF EXPERIENCE IN PROBLEM SOLVING FOR CUSTOMERS=======================================================================I would regularly be confronted with challenging problems in which customers have become too stressed to think properly. I work with them to calm them and solve the problem. However, I do not just stop there but I also work with them to help them to learn in a way that they themselves can confront future problems with confidence.I have developed a high level of professionalism when working with customers ensuring that they are treated with respect no matter the situation and that their problems or questions are resolved quickly and completely. If I do not know the answer, I know what resources I can use to find it or who to direct them to next. As such, I have become very efficient at learning quickly.EXPERIENCE IN TECHNOLOGY=======================================================================I have two year of education and experience in IT technology. This includes tech support, hardware troubleshooting and maintenance, installing software and operating systems and basic network administration. This experience culminated in leading the designing and rebuilding of the small enterprise network used in the Peninsula College IT Labs.

Listed skills include Analytic Problem Solving, Customer Service, Organization, Professional Writing, and 23 others.