Daniel Brooks Email & Phone Number

The Woodlands, Tx, Us

Director of IT for our company. I manage our team of IT professionals who help manage, secure, and future-proof our company.Large-scale deployments include:* Migration from self-hosted to Microsoft 365* Corporate password vault deployment* Designed and I implemented security employee awareness program. Includes randomized phishing simulation tests and quarterly security awareness campaigns.* Utilize Azure/Entra SSO for all applications that support it (IT ticketing system, employee awareness software, remote support tool, EDR antivirus)* Pfsense to Fortinet firewall migration. includes migration of old OpenVPN solution to FortiClient VPN with SSO.* Corporate remote support deployment* Duo 2FA rollout* Patch management solution. * Migration of on-prem phone system to cloud-based RingCentral platform.* Implementation of asset management/software deployment tool.Daily duties include:* Managing the queues/workload of IT staff* License management / purchasing* Server monitoring* Server backup administration* Reviewing SIEM & antivirus logs* Server management (creating VM's, resource allocation and management, * Maintaining end user & IT-specific documentation* Automation of repetitive tasks using Powershell scripts

The Woodlands, Tx, Us

• Perform Tier 1,2, and 3 IT support to over 250 employees and thousands of computing deviced in office and offsite• Responsible for new employee administration, with procedures including: - Create users via Active Directory and add to appropriate security groups - Creating IP reservations - Create and configure email accounts and adding to appropriate mailing lists - New PC setup and administration - Asset and inventory management - Perform department-specific software installs on new PC’s - Proximity card administration for building access - Generate and deploy VPN certificates for remote employees* Create and maintain an IT wiki with vital IT documentation, how-to’s, vender contact information, software licensing, and documentation and configuration of all server environments.• Printer deployment including setup, network sharing, and network scanning to email or mapped drives.• Created and managed our Avaya VOIP phone extensions.• Utilized an in-house ticketing system for supporting employees. Prioritized tickets with project management software.• Created end-user support documentation for common tickets to increase efficiency.• Troubleshoot various software including Microsoft Office 2007-2013, Outlook / Thunderbird, Avaya IP Office, OpenVPN, Netsupport, Spiceworks Network Monitor, Crystal Reports, ESET Antivirus, Carbonite.

Us

• Troubleshoot and diagnose issues any computer, tablet, or phone issue.• Quoted repair costs, or suggested compatible hardware for replacements.• Performed computer repairs and virus removal.• Performed hardware and software upgrades.• Performed data transfers and migrations.• Use company-approved tools to troubleshoot & document all steps.• Scheduled one-on-one training sessions with customers• Led training classes for large groups of customers

Richfield, Minnesota, Us

• Sold computers, warranties, and accessories based on customer needs and wants.• Completed weekly trainings to improve knowledge on computer hardware• Attended quarterly sales seminars to increase sales, and motivate my team.• Wrote and managed the department schedule.• Led the department in sales, credit card signups, and positive customer feedback.• Received several performance-based awards, including employee of the month, MVP for the year, and a personal award from the territory manager.

Eau Claire, Wi, Us

• Forklift certified, and loaded and unloaded freight from semi trucks.• Delivered department-specific freight• Managed customers orders.• Performed routine equipment checks• Knowledgeable in asset protection procedures.

Associates Of Computer Science

Education record