Daniel Brooks Email & Phone Number

The Woodlands, TX, US

Director of IT for our company. I manage our team of IT professionals who help manage, secure, and future-proof our company.Large-scale deployments include:* Migration from self-hosted to Microsoft 365* Corporate password vault deployment* Designed and I implemented security employee awareness program. Includes randomized phishing simulation tests and.

The Woodlands, TX, US

• Perform Tier 1,2, and 3 IT support to over 250 employees and thousands of computing deviced in office and offsite
• Responsible for new employee administration, with procedures including: - Create users via Active Directory and add to appropriate security groups - Creating IP reservations - Create and configure email accounts and.
• Printer deployment including setup, network sharing, and network scanning to email or mapped drives.
• Created and managed our Avaya VOIP phone extensions.
• Utilized an in-house ticketing system for supporting employees. Prioritized tickets with project management software.
• Created end-user support documentation for common tickets to increase efficiency.

US

• Troubleshoot and diagnose issues any computer, tablet, or phone issue.
• Quoted repair costs, or suggested compatible hardware for replacements.
• Performed computer repairs and virus removal.
• Performed hardware and software upgrades.
• Performed data transfers and migrations.
• Use company-approved tools to troubleshoot & document all steps.

Richfield, Minnesota, US

• Sold computers, warranties, and accessories based on customer needs and wants.
• Completed weekly trainings to improve knowledge on computer hardware
• Attended quarterly sales seminars to increase sales, and motivate my team.
• Wrote and managed the department schedule.
• Led the department in sales, credit card signups, and positive customer feedback.
• Received several performance-based awards, including employee of the month, MVP for the year, and a personal award from the territory manager.

Eau Claire, WI, US

• Forklift certified, and loaded and unloaded freight from semi trucks.
• Delivered department-specific freight
• Managed customers orders.
• Performed routine equipment checks
• Knowledgeable in asset protection procedures.

Associates Of Computer Science

Education record