Daniel Brough Email & Phone Number

Albuquerque, New Mexico Area

• Design and implementation of Microsoft 365, Intune, and Azure cloud solutions, aligning deployments with organizational goals and driving innovation and security.• Implementations included MFA, Conditional Access, and Defender Threat Protection, optimizing security and compliance for client environments.• Managed hybrid environments with Azure AD/Intune and on-premises Active Directory, emphasizing system availability and security.• Created customized client solutions using Intune, reducing user onboarding and machine deployment times.• Mentored junior engineers and non-technical staff and led knowledge-sharing initiatives to foster continuous technical development within the team.• Collaborated with the Service Desk and stakeholders to troubleshoot and resolve complex technical issues, improving response times during major incidents, as well as day to day operations.

Albuquerque, New Mexico

Handle a wide range of IT related support requests from both internal sources, and a variety of client types, both remotely and on-siteProvide technical support for OS, software, and hardware related issues to customers of varying knowledge and experience.Maintain an up-to date knowledge of TCP/IP protocols and methods of troubleshootingWindows Server (03,08,16), Group Policy and Active Directory supportManage Exchange and Office 365 accountsMaintain and upgrade critical network infrastructureInstall and integrate hardware and peripheralsMaintaining documentation of policies and procedures

Albuquerque, New Mexico

Perform service on Ricoh and HP printers. Maintain printer networks and assist users in setup and configuration of new machines within the Presbyterian hospital network standards. Maintain supply inventory and track usage for asset analytics.Frequently move and assemble +75lbs printers