Daniel Brown Email & Phone Number

- Established and led all tech functions and built new processes to support a fast-paced startup company’s growth across 3 locations- Owned the end-to-end implementation of new sales, contract, and quoting processes in Salesforce as sole administrator increasing sales funnel throughput by 18% and an underwriting accuracy of 95%- Identified problems for key stakeholders to architect and deploy business processes like inventory management, customer support ticketing, marketing drip campaigns, and automated NPS surveys resulting in better operational efficiency- Created dashboards (Looker Studio), analyzed data to inform critical business decisions and enable data-driven strategies- Assessed company security risk and implemented mobile device management (Intune, Mosyle), company security policy, phishing training, and SaaS backup resulting in zero device or network security incidents- Built help desk ticketing (Jira), and network infrastructure (Unifi). Maintained 100% satisfaction rating on tickets- Maintained third-party software vendor relations, optimized licensing, and negotiated renewals resulting in a 30% reduction in annual software spend- Facilitate workshops, conduct demos, training, and craft documentation to support the 100% user adoption of over 10 new applications and processes

San Mateo, California, United States

- Manage helpdesk ticketing system to provide in-person and remote support to over 250 employees globally - Implement new hardware standards to better support the needs of various roles in the company- Work closely with HR to develop and manage the on-boarding and new-hire process, including purchasing, setup, and delivery of hardware - Assist with the setup and ongoing maintenance of office networks and conference rooms- Oversee software vendor relationships and negotiate contract renewals- Manage the payment and licensing to over 100 business applications including Okta, GSuite, Jamf, Intune, and Autodesk- Assisted in the rollout of Okta by coordinating communication, providing go-live support, and connecting new applications- Analyze business needs for various departments to collect requirements and develop internal process- Successfully led the implementation of new systems by managing timelines, collecting input, configuration, and providing training

San Francisco Bay Area

-Project Manager for SAP, S/4HANA implementation. Ensuring the project is progressing to plan, managing key stakeholder engagement, and communicating with executive steering committee.- Establish employee productivity suite through evaluation and roll-out of task management, communication, collaboration, and knowledge-sharing platforms.Dragonfly Group (now Veev) is focused on the continual improvement of the entire real estate experience. We are reducing the cost of building construction, ownership, and operation while improving the quality and performance of the built environment.

San Francisco Bay Area

-Work closely with business owners to identify needs, research systems, define business processes and implement new systems in order to create a scalable IS infrastructure.-Manage portfolio of systems and prioritize roll-out of needed applications.Dragonfly Group (now Veev) is focused on the continual improvement of the entire real estate experience. We are reducing the cost of building construction, ownership, and operation while improving the quality and performance of the built environment.

San Jose

-Built a lessons facility from scratch to over 150 students in 5 months, one of the fastest growing facilities in U.S-In the top 3 in District in revenue to plan and new student acquisition every month-Coordinate the schedule and billing for over 200 students-Lead a team of 12 instructors-Advertised and generated leads for prospective students-Organized and booked venues for student recitals and set up PA systems

San Jose California

SEO, Social Media and Website development for Espresso B2B's clients. As part of the Espresso team, I help our clients build better marketing programs.