Daniel Brown Email & Phone Number

Portsmouth, United Kingdom

Targeted sales team leader, selling and promoting cruises from all areas of the industry.Overseeing a team on inbound phone calls, web generated enquiry call outs and ensuring all bookings are completed to expected levels. I have worked with all levels of the sales team from the Tailor made specialist to the onboarding process of new to the business agents. I work to the current standards * Generate an average margin per booking above expectation * Increase sales through cabin, flights and land based up sells* Tailor make holidays and trips based on the customers requirements * Concentrate on ensuring certain cruise lines sales are targeted when required I also regularly appear on the Planet Cruise TV show, filmed live on ideal world on Tuesday nights weekly. I contribute specialist knowledge making sure key sales points are put across to the viewers and generating sales for the call centre. Training has taken a bigger role recently as the company looks to improve sales agents knowledge meaning act as a bridge between the training team and the sales team, on boarding new agents, improving retention by focusing on their training needs ensuring they are ready for a role in the sales team.

New Park Manor

Responsible for all food and beverage in this 17th century listed manor, consisting of a family restaurant, fine dining adults only restaurant, bar and afternoon tea lounge, private dining facilities for up to 60 guests and a spa cafe. Currently seeking rosettes for the fine dining restaurant.

London, United Kingdom

416 Bedroom hotel, 3 restaurants, 1 lounge bar, events space up to 3000 delegates. Working in one of London's largest events venues, catering for up to 3000 delegates. I am responsible for the beverage operation in the hotels events space.Current responsibilities include, Beverage operation of up to twenty bars, from 10-1500 guests.Beverage cost controlled within and exceeded budget expectation.Responsible for two supervisors, four team leaders and staff up to 30 bartenders, wine waiters and bar backs.Also responsible for private dining and large rooms food operation whilst on shift, up to 100 food waiters.Training of all team members from food waiters, porters, bar team, wine waiters, supervisors and agency team.Responsible for health and safety in department.Preparing department for five star.Duty Manager shifts.

Kensington, London

Undertaking management of a supervisory team and team members in a large f&b team within a 600 bedroom hotel. Taking full responsibility for the lounge bar and executive lounge. During the short period I've been at Kensington I have increased guest satisfaction scores, increased average spend on beverage and implemented operational changes.

Trafalgar Square, London

Working as an outlet supervisor at the Trafalgar, I oversaw operations during the Olympics for a private client, with over 750 covers each day, I also managed operations during a record breaking summer along with the management team. Aside from overseeing the daily operations I also undertook health and safety, rota management, I wrote and implemented standard operating procedures, financial audits and working along side other departments including front office and sales & marketing to generate revenue increases. During my period of supervision we also increased guest satisfaction scores achieving a year on year increase of 20%.

Southampton, United Kingdom

Supervising a team over seeing operations including a busy 150 cover restaurant, bar, coffee lounge and conference facilities for 500 guests across 14 meeting rooms. During the time in southampton I increased guest satisfaction scores, under took health and safety management as well as managing the team.

Portsmouth, United Kingdom

Working in all areas during my period at university and college, I worked in the operations of the leisure centre, reception, sales and food and beverage.