• Participated in all stages of the SDLC, ensuring the quality of the product through thorough review and analysis of product and technical requirements.• Conducted full-stack testing using Charles to evaluate both front-end and back-end functionality.• Collaborated with Product, QA and development teams to create comprehensive test strategies, executing test cases and analyzing results to identify issues.• Contributed to the automation team by helping write test scripts and executing automation tests via Jenkins.• Actively participated in Agile methodology practices, including daily stand-ups, ticket refinements, and bug bashes.• Monitored health check metrics to ensure product stability and fostered close collaboration with Product and Development teams to drive continuous improvement.• Maintained and updated test suites in TestRail and created/managed tickets in JIRA.• Led bug bashes and developed smoke test suites for product releases, contributing to QA KPIs to track and improve the efficiency and effectiveness of QA processes.

- Worked on both iOS and Android apps for large clients across Canada.- Leveraged tools like Postman to help developers identify the root cause of bugs- Verified both front-end and back-end functionality through full-stack testing.- Utilized TestRail to design, execute, and manage comprehensive test cases.- Actively participated in Agile methodologies, including daily stand-ups and sprint planning, collaborating with PMs, developers, and stakeholders.- Ensured product quality through rigorous functional and regression testing.- Managed regular “Bug Bashes” to facilitate collaboration among Delivery Managers, Developers, Designers, and QA for effective feature testing.

- Primary employee for the Quality Assurance function in the Canadian division of a multi-national advertising agency. Worked on accounts for multi-billion dollar clients in the automotive and consumer goods industries.- Key tasks includes the review or Quality Assurance testing over client promotional email, digital banners, microsites and contest material.- Key tools used to perform Quality Assurance review and bug tracking include Browser Stack, Text Compare, and Zoho. - Responsible for creating test plans and on-boarding documentation for Project Managers and Developers. - Great attention to detail. Comparing content to design, proofreading copy and legal.

- Key member of an agile team, and attended Standups, Backlog Grooming, and Sprint Planning. - Worked with tracking tools such as JIRA, TFS, and VSTS to log, and track bugs. - Responsible for developing, and executing test plans for development initiatives across Cineplex Store. A few key projects include: Website redesign, SuperTicket.com, launch of new mobile/TV apps, update to include a common login across CineplexStore.com, and Cineplex.com. - Extensive experience testing across platforms – Mobile/Tablet (iOS/Android), Smart TVs (Samsung, LG, Roku, Xbox, Chromecast), and Web. - Organized bugs based upon priority, and worked closely with the product team to ensure alignment. - Leveraged call centre data to identify key customer pain points to help improve the overall quality of the digital products, and as a result saw a 60% increase in sales YoY (between 2016 and 2017). - Established a new escalation path to identify top call drivers more efficiently, and consistently maintained call to transaction ratio below 3% (33% drop in calls), and successfully reduced streaming related calls by over 75%.

I worked directly with customers to respond to questions, provide advice on the website and e-commerce products, gift card orders and corporate products. High levels of customer satisfaction, was sought out specifically on many occasions. I also provided on-boarding and training for new Guest Services representatives.

Provided support to the sales team, ensuring all sales and service objectives were met. Reviewed, followed-up and maintained client contracts, processed daily data, prepared weekly sales reports.