Daniel Brown Email & Phone Number

WORK EXPERIENCE:12/10 to Present Sysmex of America Inc., Evansville, IN Lead Service Engineer/Assistant Manager:Served as interim District Manager in 2019, 2020• Promoted in 2015. Proxy for District Manager.• Perform administrative managerial duties for district.• Assist with district budget and policy adherence. • Perform Business Line Reviews with customers.• Perform interviews.• Moderate district conference calls.• Attend customer relations/sales meetings.• Work with sales, technical support, applications, and operations support to ensure cross-functional department communication.• Mentor and develop talent.• Coordinate service calls, installations, modifications, and periodic maintenance for district engineers.• Manage engineer on call schedule.• Continue role as Service Engineer. Service Engineer:• Provide onsite service repairs, periodic maintenance procedures, modifications, and installations for automated hematology analyzers, slide making/staining instruments, digital microscopes, sedimentation analyzers, urology analyzers, and automation lines.• Create and maintain strong customer relationships with management and key personnel.• Consult with customers regarding service contracts.• Work closely with sales and application team members to address customer needs and maintain customer satisfaction.• Provide sales team with leads for instrument sales.• Attend customer meetings with sales team to maintain customer base and increase market share.• Mentor new employees.

Evansville, Indiana Area

5/99 to 12/10 Beckman Coulter Inc., Evansville, IN Senior Clinical Systems Field Service Engineer:• Provide on-site field service repairs, periodic maintenance procedures, modifications, and installations for automated medical diagnostic instrumentation. Provide service support on centrifuges and middleware communication systems. Instrument disciplines: Hematology, Chemistry, Immunology, and Automation. • Perform assay precision, linearity, carryover, and correlation studies on installations and during assay troubleshooting situations.• Perform pre-installation site specification inspections and develop timelines for facility preparation, hardware installation, application studies, and customer training.• Train customers to operate and maintain instrumentation. • Promoted to Sr. Clinical Systems Field Service Engineer in 2001. • Help organize and implement action plans to assist work group in achieving incentive goals for performance bonus pay. • Mentor new field service engineers. • Assist with interviewing process.• Fill in for district service manager when needed.• Technical Areas of Expertise: Robotics, electronics, fiber optics, pneumatics, hydro-pneumatics, computer hardware, networking, middle-ware, serial communications, software, power distribution, mechanics, hydraulics, and electromechanical systems.• Administrative Skills: Advanced computer skills, maintain inventory, company car, expense account, and evaluate monthly district P&L statement.• Customer Relations Skills: Maintain large territory focused on customer satisfaction. Develop relationships with doctors, lab directors, and key personnel. Recommend solutions to customers regarding service contracts that meet their needs. opportunities and promote new products.• Assisted Beckman Coulter Inc. in creating a professional customer relation/negotiation skills training program called “Mind Our Business”.

Evansville, Indiana Area

1/99 to 5/99 Abbott Laboratories, Evansville, IN Field Service Engineer/Consultant to Sales:• Provide high level on-site diagnostic troubleshooting and repair of automated diagnostic medical instruments in chemistry, immunology, and hematology.• Maintain large territory.• Maintain customer relations.

Evansville, Indiana Area

8/95 to 1/99 Johnson and Johnson Clinical Diagnostics, Evansville, IN Field Service Engineer/Consultant to Sales: Johnson and Johnson purchased this division from Eastman Kodak in 1995-My duties remained the same.

Evansville, Indiana Area

1/89 to 8/95 Eastman Kodak Company, Evansville, IN Field Service Engineer/Consultant to Sales:• Provide high level on-site diagnostic troubleshooting and repair of automated diagnostic medical instruments in chemistry and immunology. • High level on-site diagnostic troubleshooting and repair of radiological film laser imaging printing devices. Set up and maintained digital, video, and hybrid imaging interfaces in laser film printing devices connected to MRI, CT, Ultrasound, Special Procedure Rooms, and other modalities. • High level on-site diagnostic troubleshooting and repair of x-ray film loading devices.• Serviced high volume copier/duplicators in first year.• Served as technical advocate (hardware specialist).• Maintain customer relations.• Consultant to sales in closing capital equipment deals.• Maintain large territory.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Associate Of Science - As, Electrical And Electronics Engineering