As a senior systems engineer at Newave Solutions, I provide top-level service for enterprise IT infrastructures. I manage and support client networks in multiple key industries such as financial, oil/gas, healthcare, legal services, and manufacturing.I plan and execute projects that involve provisioning, migrating, and implementing servers, firewalls, switches, wireless, workstations, etc. I have planned and built numerous infrastructures from the ground up consisting of… Show more As a senior systems engineer at Newave Solutions, I provide top-level service for enterprise IT infrastructures. I manage and support client networks in multiple key industries such as financial, oil/gas, healthcare, legal services, and manufacturing.I plan and execute projects that involve provisioning, migrating, and implementing servers, firewalls, switches, wireless, workstations, etc. I have planned and built numerous infrastructures from the ground up consisting of servers, active directory, group policy, DNS, DHCP, print management, LoB applications, backup appliances, workstations, network firewalls, switches and wireless.I develop and document server and network technical standards for our team to use.Top-level escalation point for troubleshooting and resolving server, network, and workstation issues. Show less

As System Administrator III, I provide top level IT support for small and midsize businesses.• Leads and trains network team on day-to-day tasks of installing, configuring, and optimizing IT infrastructures. • Oversees IT projects consisting of server upgrades and migrations, network appliance installation and configuration, and end user workstation deployments.• Manages VoIP systems, creating and administering users, IVRs, and call groups.• Leverages group… Show more As System Administrator III, I provide top level IT support for small and midsize businesses.• Leads and trains network team on day-to-day tasks of installing, configuring, and optimizing IT infrastructures. • Oversees IT projects consisting of server upgrades and migrations, network appliance installation and configuration, and end user workstation deployments.• Manages VoIP systems, creating and administering users, IVRs, and call groups.• Leverages group policy to automate and streamline IT tasks.• Strategizes to proactively improve and maintain IT infrastructures to maximize uptime and performance. • Deploys and administers disaster recovery and backup appliances. Show less

• Provided remote and on-site IT support for 400+ users analyzing, troubleshooting, and resolving IT issues.• Setup and configured users, groups, and permissions.• Performed IT projects implementing and upgrading workstations and network appliances.• Ensured that end user workstations were configured, protected, and maintained by security patching and antivirus & anti-malware solutions.

• Responsible for leading and overseeing day-to-day operations in computer sales and Geek Squad service departments.• Developed business plans to ensure revenue and operational goals were accomplished.• Developed employee development program.• Increased overall client satisfaction, decreased unit repair time, improved productivity, and increased revenue.