Daniel Brown Email & Phone Number

Haywards Heath, Gb

Haywards Heath, Gb

London Area, United Kingdom

Haywards Heath, England, United Kingdom

To provide extensive and detailed Daily/Weekly/Monthly reporting and analysis to the customer-facing areas of the Business, including our outsourced partners to defined SLAs and levels of accuracy. Analyse new data to determine and implement valuable analytical methods for ad hoc queries. Validate that all data received and distributed from external sources is accurate, and fit for purpose, escalating through the appropriate channels and liaising with the external providers if this is not the case. Ensure all deadlines for report distribution are met, communicating with key stakeholders at the earliest opportunity when this may not be possible.To assist in creation of new reporting for any new systems, products and processes as required, working with key stakeholders to identify the critical metrics and requirements.To identify, research and deliver technical claims initiatives and enhancements that enable. Personal Injury claims area to be optimal in efficiency and effectiveness both operationally and in terms of claim spend whilst embedding an environment of continuous improvement.In addition to contribute to the maintenance and enhancement of all procedures, processes and strategies relating to claims handling across third party to meet all required internal and external standards including regulatory requirements whilst providing excellent customer experience and protecting/improving indemnity spend.Support and assist Projects and initiatives across the customer-facing areas of the business where the data owned by the Team is relevant and instrumental, providing insight regarding interpretation of the data where required.Create and maintain process guides for all reporting to ensure consistency of approach across the team when refreshing and distributing reporting.

Haywards Heath, England, United Kingdom

Uckfield, East Sussex, United Kingdom

Haywards Heath, West Sussex, United Kingdom

Manage a mix team of Personal Injury, Credit Hire and Third Party damage handlers. Developing strategy and MI building to evolve tactics and processes.