JOB DESCRIPTIONAs a Director on the Product Lead team at WillowTree, I work closely with our clients to understand their needs and translate their business requirements into actionable work for our product delivery teams. I work collaboratively with a wide variety of roles on client teams and a multidisciplinary team of WillowTree designers, strategists, project managers, and engineers to define the product’s goals and iteratively build products that deliver on key product and business outcomes.KEY RESPONSIBILITIES and ACCOMPLISHMENTS▪️ Managed account with $3M ARR from a product management, account planning, and team management perspective. Consistently achieved high satisfaction scores from both internal and client teams that ranked as one of WillowTree’s top accounts.▪️ Guided clients in multiple industries in crafting product strategies aligned with their business goals to increase the value delivered to customers and the business.▪️ Created short- and long-term product roadmaps, facilitating development prioritization and delivery timeline communication.▪️ Collaborated across teams to ensure alignment on objectives, enabling successful development and delivery of the product roadmap.▪️ Defined product requirements, increasing the scrum team’s velocity in delivering updates to customers.▪️ Applied software engineering experience to contribute to technical discussions and innovative solutioning.▪️ Developed meaningful client relationships, promoting open communication.▪️ Influenced account decisions in contentious environments through strong relationships and effective communication.▪️ Communicated project status updates and risks to keep key stakeholders aligned.▪️ Taught product management principles and key technical concepts to the Product Lead team.▪️ Mentored and coached Product Leads, resulting in significant improvements.▪️ Designed interview processes and conducted interviews to help build a well-rounded Product Lead team.

JOB DESCRIPTIONProduct manager on the employee technologies and data teams. Introduce the newly formed product management team to many industry best practices to help us operate more efficiently.EMPLOYEE TECHNOLOGY TEAM ACCOMPLISHMENTS▪️ Designed and implemented a streamlined process to onboard employees and facilitate access management within a tight timeline involving many teams. The new tools, integrations, and processes significantly reduced the internal operations team’s workload to manage these activities.DATA TEAM ACCOMPLISHMENTS▪️ Developed a unified data model for describing CFA Customers and Prospects, addressing all data use cases and establishing a more scalable data structure for analyzing customer-related data.▪️ Conceptualized a product for an internal tool aimed at providing deeper insights into customer data, which contributed to the formation of the long-term product vision for a Customer 360 product.▪️ Established a data strategy with the finance team to meet internal management and external financial reporting needs

JOB DESCRIPTION Full-stack software engineer on multiple applications that utilized React, Java, SQL, NoSQL, Jenkins, AWS Solutions, and External API technologies. Designed, built, and supported reliable technical solutions based on business requirements.PROJECT DESCRIPTIONI primarily developed a cross-product reporting solution at Cvent that allowed any product line to easily create reports by providing a few REST endpoints and JSON configurations to the platform. This solution consolidated data into interactive, customizable reports for customers, enabling them to consistently collect, visualize, analyze, and share their data. The platform was used by over 50 sprint teams to build reports for their customers. I became the go-to resource for technical and product questions related to the reporting system.KEY FEATURES DEVELOPED▪️ A multi-tenant solution to determine the reports that should be available for a customer based on the context that they're viewing the reporting application▪️ Scheduled reports to run at a user-specified time and interval which prepared the data for quick execution and emailed the user when the report was ready to be viewed▪️ Refactored a React web application to reduce re-rendering and improve UI performance

JOB DESCRIPTIONDefined current and future products that would address customer needs. I primarily worked on defining and building cross-product solutions that could be leveraged across the Cvent platform. Notably, I helped lead the development of a reporting platform, enabling all customers to efficiently access and analyze their data. I was responsible for defining the product roadmap based on input from various stakeholders and collaborating with the development team to implement the product.PROJECTS and KEY ACCOMPLISHMENTS▪️ Spearheaded the collaboration between sales, customer success, design, and engineering teams to understand customer needs for accessing and analyzing their data, ensuring the successful development of a desirable and technically scalable product from scratch.▪️ Guided two product development scrum teams, each comprising over 10 team members, as the product owner to develop and deliver high-value products.▪️ Maintained multiple product backlogs to ensure clear understanding of product requirements and priorities.▪️ Launched the reporting platform to customers in a phased approach to introduce value quickly to customers while minimizing disruption to existing reporting solutions.▪️ Constructed a data collection strategy to monitor customer usage of the reporting platform. Analyzed the data via Tableau reports to make data-driven product decisions, such as enhanced default configurations.▪️ Established best practices for prioritizing and communicating product roadmaps across all cross-product platform teams, setting the stage for future platform products to be successful.▪️ Presented to a 100+ person session and conducted numerous small group demos at our annual customer conference to showcase the long-term vision for data analysis solutions and gather customer feedback.

JOB RESPONSIBILITIESDefined requirements for features on Cvent's Supplier Network, a search engine for meeting planners to find venues for their events. I worked with my team to determine how these features would be implemented and when they should be included in the product roadmap. PROJECTS and KEY ACCOMPLISHMENTS▪️ Devised a new login flow to enhance security and decrease customer support calls related to login issues.▪️ Evaluated various Map APIs, considering their capabilities and pricing structure, to guide decision-making for a redesigned map-centric event venue search.▪️ Presented, to senior directors on the product management team, my recommendations on how to improve the experience for new users to our website, such as introducing a way for customers to create accounts prior to being contacted by our sales team.