Troubleshoot and develop technical solutions for customer issues related to software set-up and configuration.• Troubleshoot and escalate issues related to Hardware and software errors• Develop workarounds for issues related to Hardware and software errors• Deploy solutions on live systems critical to customer business and operations• Support customers by determining the business critical nature of the problems and delivering support services accordingly• Deliver technical support services according to specified Service Level Agreements• Provide feedback and continuously work towards improving support services to ensure a high degree of customer satisfaction• Manage the entire lifecycle of the project: RFP writing, selling, recommend, design, supervise, install and assist technical team. Schedule install and the implementation of all new system installations, expansions, modifications, migrations, etc.• Manage project activities throughout the lifecycle, including the allocation of adequate resources, scheduling, documentation, budget, and other factors necessary for success.• Plan all project timelines, milestones, deliverables, and micro-deliverables using the appropriate software tools. Establish and deliver mechanisms for tracking project progress and reporting all individual involved.• Conduct meetings and forums in order to solicit feedback, input, and expectations; incorporate these into project plans.• Manage project dependencies.

• Provide Help Desk support• Disaster Recovery Planning• On-site/remote support of Citrix, Windows Server & Workstation OS’s, printers, Wi-Fi.• Responsibilities include LAN and WAN Network troubleshooting, user account and e-mail administration, antispam, antivirus, backup, miscellaneous troubleshooting.

• Installation, integration and on-site/remote support of VMware, SCO Unix, Linux, Windows Server & Workstation OS’s, printers, switches and routers in clients’ LAN and WAN networks.• Configuration, installation and support of Cisco, SonicWALL and other routers for internet and wide-area networking including VPN, NAT and firewall security configurations.• Pre-sales consulting and technical support.• Responsibilities included LAN and WAN Network troubleshooting, maintenance and backup of VMware, Windows Servers and Workstations, MS Exchange, including user account and e-mail administration, security, backup, troubleshooting, maintenance and upgrades.

• Installation, integration and support of client’s SCO Unix, Windows Server, Windows workstations and thin clients in LAN and WAN networks.• Configuration, installation and support of 3Com, Cisco and WatchGuard routers/internet appliances for wide-area networks including VPN, NAT and firewall configurations.• Pre-sales consulting and technical support.• Responsible for internal network of SCO Openserver 5.7, Windows, MS Exchange servers, PC workstations, switches, hubs and cabling including user account and e-mail administration, security, backup, troubleshooting, maintenance and upgrades.

• Installation, integration and support of SCO Unix, SCO UnixWare, SCO Non-Stop Clustering, SCO Tarantella, Windows NT, NT Terminal Server and Citrix Metaframe servers, Windows 9.x/NT/CE workstations and thin clients in LAN and WAN networks.• Configuration, installation and support of 3Com, Cisco and SonicWALL routers/internet appliances for leased-line, Frame-Relay, ISDN, and ADSL wide-area networks including VPN, NAT and firewall configurations.• Pre-sales consulting and technical support.• Responsible for internal network of SCO Openserver 5.5, Tarantella, NT 4.0, Exchange 5.5, Metaframe 1.8 and Novell 3.51 servers, PC workstations, switches, hubs and cabling including user account and e-mail administration, security, backup, troubleshooting, maintenance and upgrades.

• All stages of installation and technical support of various DOS and Unix Based systems including pre-sale consultation, premise wiring, hardware and software sourcing, installation and configuration, user orientation and post-sale technical support.

• Customization, installation and support of TOM Software packages including A/P, A/R, G/L, OE/Invoicing, Inventory Control, Payroll, PO, BofM and Sales Analysis modules, SPEED 1.12, 2.3, 3.01 Development Library/Tools and Calyx Enhancements; hardware installation and support; implementation of in-house Novell network

Chilliwack - Hardware ClerkNorth Vancouver - Automotive Manager/Assistant Store ManagerSurrey - Hardware Manager/Assistant Store ManagerBurnaby - Computer Operator / Inventory Control Co-ordinator