Daniel Brusnahan Email and Phone Number

Former Citi Employee for 5+ years. Promoted from Fraud analyst to Workforce Management Analyst after 2 years of employment. Excellent asset to my team, helping in areas such as data management/verification as well as uptraining. Expert in day-to-day forecasting in a multi-skill environment, utilization of call center agents, Microsoft Office applications, Microsoft Teams. Excellent written and verbal communication skills. While I was working as a Real-Time Analyst, I became proficient in GPR reporting and monitoring, making quick decisions in how to best help the company meet their daily/monthly Contractual obligations. I was also a liaison between operational teams and Information Technology, communicating system outages or other software issues that would impact customer satisfaction.After the layoff back in July, I've decided to take a turn into the field of Cybersecurity, and am excited to see where this takes me. My long-term goals are Penetration Testing as well as Digital Forensics. I completed the Cybersecurity Certification program offered by Google on Coursera, and am ready to take my first step.