Responsible for managing two customer service departments including order management and vendor compliance for major retailers such as Walmart, Target, Costco, Amazon, interfacing with planning and production teams to prioritize orders and facilitate on time delivery, negotiating vendor contracts, resolving transportation issues, attaining corporate budget goals; and hiring, training, evaluating, and coaching a team of 25 customer service representatives.— Participated as financial lead on integration of new ERP system which included conversion of 10,000 customer master and open orders. Year-long implementation process rolled open orders valued at $30 million.— Served as Operations Lead for two Hoffmaster acquisitions which successfully integrated ERP systems, customer master data, order flow and transportation planning functions following each acquisition.— Led project team to implement third party logistics management company which resulted in transportation savings of $1 million annually.— Directed Customer Service team to manage and prioritize orders to achieve 105% of 2016 sales goals.— Successfully facilitated the conversion from manual to EDI data entry for four amazon.com accounts which reduced operating costs by $100,000 annually. — Interfaced with Walmart personnel at Arkansas headquarters to resolve a $400,000 deduction dispute and negotiated 75% repayment with no impact on future sales.— Led Customer Service team to manage and prioritize orders to achieve 105% of 2016 sales goals.

Responsible for managing order processing through cash management for a division with $230 million in annual sales and $50 million accounts receivable portfolio, setting up new customers, reviewing financial statements, approving credit limits, overseeing order entry and fulfillment/shipping, handling entire billing cycle, directing collection activity, coordinating IT functions and warehouse requirements, supervising team of ten customer service representatives, four credit analysts, and a cash posting clerk. — Developed and monitored standard operating procedures to ensure compliance to customer-specific product delivery systems.— Participate and lead cross-functional teams to ensure marketing, sales, and distribution department’s performance are coordinated to meet customer requirements and a successful sale— Listened to concerns, provided practical solutions, and implemented improvement plans which provided effective communication with sales managers and customers.— Reviewed and revised customer operating and transportation agreements to ensure customer compliance and company profitability. — Performed ongoing staff development and coaching to assist employees in obtaining personal and professional potential.— Provided monthly reports detailing updates to personal and department goals and objectives which reported progress on goals and maintained KPI’s.— Managed international documentation compliance and collection which allowed for successful clearing of international customs.

Directed day-to-day loan department activities including budgeting, new business development, and staff evaluations. Originated and serviced commercial and mortgage loans. Carried out credit analysis and review on commercial loan accounts. Coordinated state and federal banking exams. Reviewed and analyzed financial statements and worked with business clients to resolve problems.