Daniel Buenrostro Email & Phone Number

Corona, Ca, Us

Corona, California, United States

▪Maintain technical understanding related to gate and barrier operators, telephone entry, access control, commercial door operators, and garage door operators to provide unique sales packages to deliver customer requirements▪ Collaborate with the purchasing team to reduce excess inventory and dead stock through scheduled cycle counts▪ Develop creative inventory solutions during COVID-19 supply chain issues to maintain client retention within a heavily competitive industry▪Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.▪Manage purchasing for multiple branches by analyzing purchase history, trends and projections. Cultivate and protect key Vendor and supplier relationships

City Of Industry, Ca

Coordinated documentation management and customer-related products for RMA repairs, product failures, and provided customer management as the main point of contact for over 100 customers▪ Trained in repairs to complete 30-40 repairs per month on a diverse range of medical, oil, and crude oil products after the team was downsized from twelve to two employees in 2015▪ Processed customer support issues and tracked customer support plans to ensure timely issue resolution and customer retention▪ Provided real-time troubleshooting on products and developed action plans to meet customer requirements

Fullerton, Ca

Processed 25K warranty claims per month for a tire company with 50 different nationwide dealers to ensure coding procedures were followed for data integrity and prepared monthly warranty claim cost analysis and yearly warranty budget forecast reports for the department▪ Developed new and improved internal processes for the position while coordinating with the predecessor to identify previous processes▪ Nominated for the SOCAP Service Star Award for developing and implementing electronic claims submissions in collaboration with IT increasing processed claims from 100 to 600 a day while coordinating the new processes with customers▪ Developed the team and trained new hires while supervising warranty analysts and warranty technicians

Fullerton, California, United States

▪ Processed 5K tires per month providing inspection, mounting, and service while developing technical skills to identify defective and non-defective tire conditions▪ Developed and implemented an e-claims system including building wheeling carts for the computer system to transition technicians away from paper and supported the expansion of the processes to additional locations▪ Completed daily warranty adjustments and maintained accurate inventory counts specific to each dealership

Fullerton, California, United States

▪ Provided customer service including problem solving, mediation, and product information for customers and dealers with a call volume of 30 calls per day▪ Managed escalated calls for customers utilizing de-escalation strategies to maintain customer-driven issue resolution while monitoring departmental quality standards for all consumer affairs specialists▪ Maintained detailed documentation within the Wilke Global Contact management system and analyzed daily Cisco historical reports

Cypress Ca

Responsible for customer service in the motor sports division, duties included answering customer calls, problem solving, mediation and providing detailed information on new products.Provided training of new customer relations representatives and associates.Responsible for handling of priority cases where injury and/or property damage was claimed due to product defect.Negotiated settlements with customers claiming injury, property damage and, Lemon Law protection to prevent further legal action and control costs.Provide ongoing training for 25 Customer relations representatives.Provided training and business process implementation for new contact management system (Siebel).Delegated tasks to team of 25 Customer relations representativesAssist with escalated/supervisor calls.▪ Managed priority cases with injury or property damage claims, investigated liability, negotiated settlements, and provided customer service in the motorsports division▪ Trained over 100 new customer relations specialists and associates on internal processes and business process implementation for a new contact management system

Orange

Responsible for providing customer service companywide, duties included answering customer calls, problem solving, scheduling of service visits and, parts requests.Provided detailed technical help to installers.Managed warranty disputesImplemented contact management system and company network