• Owned relationship and accelerate partner growth of video collaboration solutions with 6 of Owl Labs strategic VARs including SHI, Insight, Connection, and Staples.• Collaborated with internal and external stakeholders to identify key opportunities, drive sales, develop forecasts, and preemptively remove obstacles.• Developed strategies to drive deal registrations, strategic initiatives, executive relationships, and revenue.• Built joint business plans and managed strategic initiatives to drive mindshare and growth across all verticals and US territories.• Developed and conducted virtual and in-person sales trainings to educate partners and end users on suite of products, programs, promotions, pricing, and sales campaigns.• Managed sales pipeline, tracking bookings against sales quota and other metrics.• Conducted quarterly and ad-hoc partner business reviews to ensure alignment with objectives.• Mentored territory reps by providing personalized coaching through routine meetings.

• Owned the relationship between SHI and all video conferencing partners, covering 10+ strategic partners, including but not limited to Logitech, Crestron, Barco, Neat, Owl Labs, and Yealink.• Managed partner product portfolios and programs, facilitating the sales process between SHI sales reps, partners, and customers by developing and conducting sales trainings on products and programs and maintaining partner content on company intranet.• Coached and guided sales reps on the optimal partner solution for their customers’ needs.• Managed corporate and enterprise pipelines for partner opportunities and acted as the primary contact for all program and product questions.• Represented SHI at industry events, conferences, and tradeshows as well as partnered with the Marketing & Events department to execute internal partner events focused on driving brand awareness and sales.• Spearheaded the acquisition and development of new partner relationships, and product and program authorizations within the Video Collaboration segment.

• Supported customers and sales teams spanning all verticals and US territories by providing essential reporting, serving as an escalation point, and assisting with other non-revenue generating tasks.• Developed new and updated team processes and maintained team documents and instructions for sales teams.• Managed, maintained, and updated customer catalogs, online stores, and warehouse inventory.• Served as a liaison between sales, the warehouse, and the configuration center to ensure proper and timely configuration of customer devices.• Managed customer projects and device rollouts.• Assisted with on-boarding customers to SHI, as well as across internal business units.

• Provided customer service and support to all Merck Americas companies and its subsidiaries by providing pre and post-sales consultations and negotiating pricing for quotes and projects of varying size and value.• Processed and tracked orders and rectified any problems including but not limited to end of life, back-ordered, damaged, and incorrect products.• Tracked and managed asset disposal and roll-out projects including but not limited to quoting, reporting, and coordinating logistics.• Managed, maintained, and updated customer catalogs and online stores.• Developed and documented internal team processes for continuity of business and assisted in training new hires.

• Handled daily sorting of mail.• Recorded and submitted payments on Microsoft Excel, Sage/Intergy financial software, and Peachtree accounting software.• Sorted and filed records and office documents.• Scanned patient documents for electronic filing.• Input and posted patient payments to patient accounts.• Sent out invoice payments.

• Retrieved and packed items for orders to be shipped, along with aided in organization of the warehouse.• Assembled and packaged fire protection units for electrical wiring.