Daniel Buga Email & Phone Number

Bucharest, Romania

• Taking over service tickets from work applications, emails, and tasks based on urgency and deadlines according to work procedures;• Coordinating maintenance for sound and video equipment in a timely manner, ensuring specific customer SLAs;• Receiving and entering orders in Oracle Service Cloud as well as documenting them;• Placing orders for for sound and video equipment;• Organizing the work schedule of field technicians, according to priority, customer type, and urgency level of each service ticket;• Providing to the customer the date when the technician should arrive, as well as the ETA on the equipment delivery;• Investigating accounts and providing support for other internal departments;• Checking/updating open tickets and informing customers about the status of the service call;• Escalating issues to the appropriate department along with a detailed note;• Proactive approach to anticipate and prevent scheduling conflicts;• Participating in clean-up projects, data updates, or backlog processing;

London, United Kingdom

• Establishing and maintaining excellent relationships with members and potential clients• Supervising activities on the gym floor• Conducting fitness classes in the studios• Teaching clients and members to operate the gym equipment in a safe manner• Actively looking for new clients and generating new leads• Guiding clients with their nutrition and helping them build a healthy diet plan• Helping clients implementing new healthy lifestyle changes• Devising and delivering fitness assessments, programs, exercise prescriptions, GP referrals• Planning and conducting personalized 1-on-1 training sessions• Supporting and assisting in sales and retention processes• Undertaking all day-to-day maintenance of the equipment• Maintenance of customer records and other administrative duties as required

London, United Kingdom

• Closing and opening the venue• Managing and overseeing the day to day running of the venue• Stock and cellar management• Recruiting and training new staff• Processing invoices and vendor payments, onboarding new suppliers• Staying up to date with the new trends in the industry• Working closely with head chefs to determine menu plans for special events• Effectively handling customer complaints and special requests• Ensuring that customers receive a high standard and service• Leading monthly meetings to inform, correct and retrain staff • Promoting the venue across different social media platforms

Bucharest, Romania

• Acting as the first point of contact with a customer• Deliver excellent customer service via chat, ticketing system, and phone• Clear and proper understanding of details and complaints• Handle customer complaints, ensuring the prompt resolution of issues to avoid unnecessary escalations• Investigating payment issues and processing refunds• Maintaining a log with customer interactions, answered complaints, transactions, comments, inquiries• Setting up new accounts, passwords, and access policies• Providing written responses and information and following up on customer communications