Assistant Store Manager
Sacramento, California, United States
- Supported Store Manager in all business capacities and in-store supervisory functions.- Monitored various metrics using KPI (Key Performance Indicator) system to keep track of business growth, customer experience, and compliance with company procedures.- Led my direct reports and fellow team member's by assessing their strengths and weaknesses, to know how to best support them in their development.- Maintained, and met strict project deadlines for customer order production.- Ensured that orders placed through E-commerce or in person are fulfilled, and thoroughly inspected prior to passing finished product on to the customer. - Utilized Adobe Acrobat, Illustrator, and Photoshop to prepare various customer files for production. - Provided in person and over the phone consultations regarding products, merchandise, and order completion procedures with potential clients to earn their bids.- Successfully secured new printing accounts with various clients via phone, email, and in-store consultations. - Ensured all store products for production, merchandising, and shipping are fully stocked and replenished while using Oracle data base software.- Maintained correspondence with production facilities, company supervision, product vendors, and clients by utilizing Microsoft Outlook.- Provided exceptional customer service in multiple capacities within the store by aiding customers in their shipping, retail, or project production needs.