Engaging Best Practice Specialist who participates in the cutting-edge implementation of effective best practices and processes for the New Business Administrative and Underwriting teams; maintains a close working relationship with peers and senior members of the team.· Create comprehensives process maps to support multiple projects and teams, taking direction on tasks related to key business processes and projects. Focus on processing of Life Insurance Conversions and Internal Replacements.· Delivered 30-40 completed projects coordinating with 4 departments per year· 3-4 Weekly meetings with New Business and Underwriting Subject Matter Experts to ensure projects align with their needs.· Completing requirements to ensure applications are received and checked for accuracy, work closely with Advisors to ensure any client issues are resolved efficiently and professionally.· Service Recovery Champion – work to resolve 5 critical Client/Advisor issues per day; work with Underwriting and communicate time sensitive information between departments.· Coordinate with team members to identify any key issues that could be improved through continuous improvement efforts.· Process Upsell opportunities to provide a better customer experience and drive continuous improvements and clear, constructive updates.

Work closely with customers and assist marketing associates and place customer orders via live calls and emails; responsible for customer growth and upselling. Work closely with vendors and market new items.· Delivered service to 50 outside sales representatives per day and processed over 500 orders weekly.

Drive improvement of process in Inside Sales/Outside Sales, cold calling and follow up on leads from support team; responsible for expanding clinic network and training clients on software, eScreen123 and www.myescreen.com.· Conducted 10 monthly training exercices for our external business partners via Webex presentation; analysis of Manual Billing reports for clinic network.· Prepare and deliver Training manuals and marketing for internal business partners as Call Centre Supervisor, Tracking incoming/outgoing calls. Directing lead calls to the Sales team.· Advanced world class team building and reviews and training material creation, ensuring the best possible customer service to drive exceptional satisfaction and retention (continued/repeat business) rates.

• Accounts Payable, processing invoices into company database. • Coordinating with buyers and following through with vendors on status of payment.