Achieved the British Property Awards Gold Award in our area for 2023-24 through outstanding customer service delivery.Immediately achieved quarterly targets set by senior management for 2024, by fostering a growth mindset within the team since the inception of my role as manager.Improved the number of quarterly targets achieved on or ahead of time by overseeing 5 branch personnel and ensuring efficient day-to-day operations.Accelerated integration and improved performance of 4 new staff members, contributing to company growth, by providing targeted coaching.Increased the number of tasks completed on time through implementation of weekly office meetings and regular one-to-one staff meetings to measure progress and provide guidance.Ensured targets were met and staff concerns addressed by providing ongoing support, guidance, and coaching, facilitating open communication and problem-solving.

Contributed to increased seasonal lettings business 10% year-on-year by securing new clients, negotiating, and developing relationships with existing customers.Boosted company property management service with an additional 75 units through nurturing long-term client relationships and offering exceptional service.Directly involved in over 1,000 tenancies created (properties let) for landlord clients over the course of 4 years.

Managed 200+ units (100% increase from previous role) by demonstrating exceptional conflict management and critical thinking skills.Improved operational efficiency during the COVID-19 pandemic by researching, proposing, implementing, integrating, and training staff on new digital systems and processes through effective change management.

Contributed to a 95% growth in seasonal lettings business over 4 years through process innovation, change management and effective business development.Increased sales appointment availability by 50% through effective time management and logistical analysis.

Managed 100+ units consisting of mainly Student accommodation Houses of Multiple Occupation.Took student & residential tenants through the full customer journey from viewing properties to end of tenancy check-outs and deposit resolution.

Improved office efficiency by managing general administrative duties, including answering phones, responding to emails, and addressing client queries.Maintained accurate records and supported sales and marketing activities by handling data entry and conducting property research.Handled direct communication and negotiations with clients, while also overseeing applicant and tenant processes, addressing their ongoing needs and requirements.