Daniel Burbano work email
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Daniel Burbano personal email
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IT Professional that has experience with setting up a Windows Domain, CA Services, Exchange, among other services, including troubleshooting and configuring these services as needed. Brought up freeIPA and setup RHEL servers and brought up services such as Splunk HF, Nessus and connected Jira/Confluence Server to PSQL with top security. Securing HTTPS addresses for services with SAN included. Troubleshooting services issues.Also have experience in Jira and Confluence as an administrator. From creating user/permissions to creating/editing workflows and helping users in the system as they arise.In my current workplace I've been able to work as a team and bring up services from the ground up. Within my first year I was able to prove myself to my team and Manager and secure a promotion to Jr. Systems Engineer.
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Cloud EngineerAnalytic Folk Jun 2022 - PresentAlexandria, Va, Us -
Systems EngineerPeraton Sep 2020 - Jun 2022Reston, Virginia, Us -
System AdministratorComforce Oct 2011 - Mar 2012Duluth, Georgia, UsImage/re-image machines for new usersReplace/move workstations for usersSet up loaner laptops and record it’s use/returnRemediate virus/malware detections by running scans on infected computersAdd/remove users/computers from Active Directory and SCCMUnlock accounts and add/remove users from security groupsTroubleshoot Network connection issues for computers and printersTroubleshoot any errors reported in tickets and escalate, if necessarySet up Outlook account and troubleshoot connection issuesFix MS Office 2007 errors/issues.Complete tickets in queue ranging from software to connection to hardware issuesUse scripts to rename machines to correct naming conventionUpdate users on ticket progress -
Technical Support Agent IiiSra Jan 2011 - May 2011Jupiter, UsAnswer phone calls and help users troubleshoot issues Walk through troubleshooting and try to resolve connectivity issues Log each call as a ticket; if escalation was required, assign accordingly• Determined when issues met requirements for escalation, and referred to technicians on site, providing detailed information to assist them in a quick resolution• Create tickets for user, when issue needed tech on-site or escalation, using Remedy Ticketing System• Inform techs on site by phone call and email when issue meets requirements for escalation(mass outage/VIP users)• Work on correct CAC issues. Reading, expired and locked messages along with CAC reader issues -
Desktop Support - InternNational Democratic Institute Aug 2010 - Jan 2011Image and set up profiles to facilitate the move to Windows 7 and Office 2010• Set up desktops/laptops for new employees; re-image computers/laptops for old employees• Check queue to ensure tickets were being assigned within deadline time• Set up blackberries for in country and out of country use Troubleshoot printer connectivity and errors Troubleshoot internet/network connectivity for users Set up loaner laptops when needed Set up video conference meeting rooms when needed
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Information Technology Technical Support OfficerAccelerated It Solutions Aug 2009 - Aug 2010Installing and configuring computer hardware operating systems and applications• Monitoring and maintaining computer systems and networks• Talking staff/clients through a series of actions, either face to face or over the telephone• Troubleshooting system and network problems and diagnosing and solving hardware/software faults• Replacing parts as required• Providing support, including procedural documentation• Following diagrams and written instructions to repair a fault or set up a system• Supporting the roll-out of new applications• Setting up new users’ accounts and profiles and dealing with password issues• Responding within agreed time limits to call-outs• Working continuously on a task until completion (or referral to third parties, if appropriate) • Prioritizing and managing many open cases at one time
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Help Desk SupportVector Security Inc Mar 2008 - Nov 2009Worked as customer support helping customers disarm their security systems• Troubleshooting with customers to ensure whether they needed service or not.• Created tickets for technicians to be scheduled to go out and make repairs on malfunctioning equipment• Coordinated and assigned sub-contracting technicians to tickets to schedule for repair• Researched complications with security systems to find the correct solutionsDaniel Burbano
Daniel Burbano Skills
Daniel Burbano Education Details
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Northern Virginia Community CollegeInformation Technology; Progress
Frequently Asked Questions about Daniel Burbano
What company does Daniel Burbano work for?
Daniel Burbano works for Analytic Folk
What is Daniel Burbano's role at the current company?
Daniel Burbano's current role is IT Professional - Systems Engineer.
What is Daniel Burbano's email address?
Daniel Burbano's email address is d.****@****ail.com
What schools did Daniel Burbano attend?
Daniel Burbano attended Northern Virginia Community College.
What skills is Daniel Burbano known for?
Daniel Burbano has skills like Sccm, Third Parties, Community, On Site, Data Mapping, Windows Xp, Windows 7, Management, Calls, Security, Track It, Desktop Computers.
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