Daniel Burke Email & Phone Number

• Triage, track, and coordinate between stakeholders and engineers for top customers to identify critical dependencies, risks, and scaling needs in order to mitigate issues quickly
• Guide and instruct stakeholders on how to best prepare clients and provide clear, concise communications to escalate if issues occur
• Contribute to the creation of future Microsoft support capabilities and programs by developing and sharing documentation, work-streams, and best practices.
• Prepare end of month reports on volume, events, and support cases by identifying patterns and the root cause of escalations to drive long term resolutionsIn April 2021, the Rational brand transitioned to.

• Managing internal and external crisis communications for Microsoft's Azure cloud computing platform Live-Site incidents
• Identify, track, and report bugs, feature requests, and social patterns to determine and triage system outages
• Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents.
• Provide ongoing communication and status updates throughout duration of incident
• Develop and share best practices and recommendations to improve efficiencies within the internal team and future Microsoft support capabilities for the cloudSkills: Communication, Technical and Cloud Knowledge.

Greater Seattle Area

• Orchestrating contracted private dining events from lead to fulfillment, managing shifting details and priorities using effective analytical and communication skills. Working in a self-directed manner and.
• Operations management including employee scheduling, hiring, sick leave/time off, menu and point-of-sales management, equipment and property maintenance
• Actively influencing positive team culture. Leading and coaching teams in customer service. Easing customer concerns, resolve team conflicts, and practice active customer retention.Skills: Scheduling, Hiring.

Greater Seattle Area

Greater Seattle Area