Memorial councilor for preneed funeral and cemetery services.

120 resident Assisted Living Facility - Assisted Living Concepts Provided direction to community for the administrative, sales, clinical, and maintenance departments, including hiring and training of personnel. Increased admissions 100% and walk in referrals 300% over the previous year in 7 weeks. Converted community away from accepting Medicaid payments, finding placement for displaced residents and controlled potentially negative media message. Personnel Orientation, TrainingPerformance Evaluations, Leadership DevelopmentDepartmental Operating Budget, Policy, and ProceduresMedical Evaluation, Patient & Quality CareMarketing Strategies, Outside/Inside Sales

Responsible for marketing to healthcare professionals, and the general public for the purpose of generating consistent admissions of appropriate patients; maintained and grew Medicare census level by 23%. Prepared and Maintained admission documentation complying with Medicare regulations. Acted as weekend and holiday administrator for a 100-bed skilled nursing facility.

Effective communicator able to train, teach and motivate managers and caregivers. Provided training, support and coaching in the areas of healthcare, sales, operations, and customer service. Facilitated classroom and field training programs that promote operational excellence in long term care facilities. Planned instruction based upon need creating a standardized syllabus, to assure course content and objectives were met. Imaginative and innovative problem solver with a strong technical orientation able to effectively transfer information to the audience. Consulting for organizations to determine compliance and opportunities. Projects from conception to compliance (Plan of Correction) write up providing 100% acceptance by the Department of Social and Health Services.

Owner and operator of Adult care communities. Built reputation by innovative outreach and consistent message of high quality care, coupled with exceeding required standards. Developed policy books and forms used regionally to comply with the DSHS requirements. Managed multiple locations supervising site managers and crews.