● Provided comprehensive on-site and remote desktop supportservices to ensure the smooth functioning of computer systems andapplications for a diverse user base● Managed and maintained Office 365 accounts, including applicationlicense assignments, and troubleshooting● Assisted in the administration of Active Directory● Maintained A/V systems with varying equipment in multipleconference rooms● Managed incident and service request tickets using ServiceNow,ensuring timely resolution and adherence to SLAs● Deployed and configured Windows and MacOS operating systems ondesktops and laptops● Conducted hardware and software installations, upgrades, andrepairs, resolving technical issues and minimizing downtime● Utilized Microsoft Intune and Jamf for mobile device management,ensuring security and compliance with organizational policies● Collaborated with multiple teams to resolve complex technicalproblems● Documented technical procedures and created knowledge basearticles● Assisted in the implementation of IT projects, such as systemupgrades

● Self-monitoring of Desktop Support tickets through ServiceNow● Laptop End Of Life Deployments and Windows 10 migrations● Office 365 support● Mobile device support● Hardware and software support and repair● Remote user support

• Build desktops and laptops to requested specs• Desktop and laptop hardware repairs• Deploying Windows image to multiple PC’s• Inputting processed PC’s into company database