Daniel B. Email & Phone Number

Spanaway, Wa, Us

Federal Way, Washington

Lacey, Wa

I qualified for the Microsoft Software & Systems Academy (MSSA). It is an intensive, full-time, 16-week program that includes academic and technical training, certification testing, and practical exercises aligned to meet urgent industry needs for Information Technology professionals. The program combines college accredited academics and hands-on training, with the goal of preparing transitioning service members (Veterans) for technical opportunities at Microsoft and their partners.

Jblm, Wa

• Leadership and Management: Responsible for delegating and assigning maintenance tasks to a team of 20 technicians ensuring 100% coverage company wide. • Compliance: Expertly implemented new Operating System organization-wide in line policy-directive, achieving 92% compliance by deadline. • Interpersonal Communication, Customer Relations: Developed and hosted technology forum on a quarterly basis. Defined action based guidelines to establish network baselines. • Asset Management: Detail oriented. Successfully managed an account consisting of 250+ devices (computers, tablets, printers, phones) resulting in 100% accountability over 18 months of program oversight. • Program Management: Developed and implemented a “How to” Guide for proprietary iOS software. This guide was distributed to 40 cyber technicians, establishing a program baseline for the WA branch. • Customer Focused: Consistently performed high-level hardware and software troubleshooting for 8,500 users, ensuring 24/7 operation capabilities.

Jblm, Wa

First line of communication to address customer concerns, relating to multiple networks and computer hardware and software. • Security Liaison: Charged with validating 124 administrator accounts. Verified up to date credentials and training, safeguarding the organization’s domain. • Change Manager: Compiled 33 change requests, prompting 33 network infrastructure changes on $106M Network, resulting in increased network security and capability.• Account Management: Frequently used ADUC to create and manage regular and privileged user accounts for an 8,500-person domain in line with National security directives. • Integrity: Tenaciously lead coordinated efforts to remediate classified messaging incidents. Drove increased network security by eliminating the presence of spilled documents on 50 computers. • Compliance: Tracked and Coordinated 236 Network Maintenance/ Service Interruption requests. Continued email traffic and phone calls, mitigated scheduling conflicts and promoted transparency with 8,500 users. • Program Management: Distributed and routed 2,000 tickets to various agencies, via Remedy Incident Management, promoting inter-office homogeny.

Master Of Science - Ms, Information Technology Management

Activities and Societies: National Society of Leadership and Success

Assoicate Of Applied Science, Military Information Systems Technology

Activities and Societies:

Bachelor Of Science - Bs, Computer Technology/Computer Systems Technology